Inbound Customer Service Agent

6 days ago


Belfast, United Kingdom HCL Technologies Full time

**HCL Technologies (UK) Ltd.**

**Inbound Customer Service Executive**

**Roles and responsibilities**:

- Answering customer’s inbound queries and provide excellent standards of customer service.
- Ensure adherence to processes to ensure a higher quality and customer satisfaction.
- Follow the correct escalation procedures for issues uncontrollable at agent level
- Ensure data security

**Essential Criteria**:

- Polite and professional with excellent telephone etiquette
- Excellent attention to detail
- Must be PC literate and comfortable using multiple systems
- Must be clear to a BGV, Credit and criminal check.

**Contract**:

- Permanent contract
- Full time - 40 Hours per week
- Operational hours between Monday - Friday 0800-2000 & Saturdays - Sundays 0900-1700 (rotational weekends 1 / 3)
- £10 Per hour - Paid Fortnightly

**Employee Benefits**:

- Pension
- Medical / Health insurance
- Virtual GP
- EAP - Employee Assistance program

**Extra Benefits available**:

- Cycle to works scheme
- Illness cover
- Dental insurance
- Family Health / Dentist insurance
- Travel insurance
- Gym discounts
- Shops / Food Discounts
- DNA Profiling
- Mortgage consultancy
- Discount portal
- Will writing

*Successful applicants must be able to provide satisfactory evidence of their right to live and work in the UK and undergo background verification screening including a credit check and Access NI report*

HCL_Bserv

**Salary**: £10.00 per hour

Schedule:

- 8 hour shift

Reference ID: Cynbfs22



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