CRM Executive

**Salary**: £25,000 PA + Bonus
Location: Portland Street Manchester / Remote (2 days)

There’s nothing that motivates us more than putting smiles on faces. We’re the Ello Group, where 9 in 10 recommend us as a great place to work and feel their manager genuinely cares about them. Where 7 in 10 feel more motivated than they would be elsewhere, and 8 in 10 are proud to work here

We’re the place where the person sat opposite you having a brew is as likely to be the CEO as the new graduate recruit. The place where we create, we enjoy, and we grow together

We’re on a mission to make amazing things happen. So, if you love helping people enjoy amazing experiences too - then you’ll love being on the team

**What benefits do we offer?**

Wellness programmes including cover for therapies, dental, optical, GP consultation, an EAP and much more.
- A paid day to make a difference - to volunteer or complete an activity for charity.
- £250 per year to go towards experiencing something new.
- Travel to work loan, up to £2000 interest free loaned to purchase bus or rail season tickets.
- Option to buy up to 5 days additional holidays per year.
- Access to all of our products for discounted or free dining and experiences.
- Cycle to work scheme.
- Company events and parties.
- Casual dress.
- Company pension.
- Employee discount.
- On-site parking.
- Sick pay.
- Store discounts.

**The Role**:
As CRM Executive - Retention you’ll be responsible for finding effective ways of engaging our current members, ensuring they get the most out of their membership.

**Responsibilities will include the below;**
- Develop and implement testing roadmaps for each automation, aimed at maximising KPI’s. Results of these tests should be shared regularly with CRM team and deeper insights shared with wider marketing team.
- Support the CRM Manager on defining, developing and testing new marketing automations, as well as testing and optimising existing automations.
- Deliver the BAU plans for engagement and retention, working closely with stakeholders on briefs/sign-off/reporting.
- Utilise customer data, segmentation and dynamic content to make them as personalised and relevant as possible.
- Support the CRM Manager and Head Of CRM with relevant strategic projects as required.

**Essential Skills and Experience**:

- Superb time manager and ability to plan ahead to keep projects running on time.
- Ability to see a bigger, longer term picture when it comes to the performance and KPI’s associated with retention.
- Experience in reading and editing HTML to a reasonable standard is desirable.
- Ability to manage stakeholders, getting relevant information on time to make sure that comms are delivered in the agreed timescales.
- Excellent communication skills both verbal and written.
- Good level of computer literacy in Microsoft packages, particularly in Excel.
- Excellent team player and interpersonal skills.
- An accurate proof reader and tester, with an appreciation for the importance of attention to detail.
- Self-motivated, driven and has the desire to help.
- Ability to work to strict and tight deadlines whilst remaining calm under pressure.
- Analytical and able to derive meaning from data.

Interested in finding out more? Drop us your CV and a team member will get in touch

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- Bachelor's (preferred)

**Experience**:

- Digital marketing: 1 year (preferred)
- Marketing: 1 year (preferred)

Work Location: Hybrid remote in Manchester, M1 3BE

Reference ID: crm2