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Sales Administrator

2 weeks ago

Aylesbury, United Kingdom Pertemps SSDC - DDT Full time

Pertemps Managed Solutions has the opportunity to support a leading hair and beauty brand with the hire of a new Sales Administrator. This role will be supporting the UK based sales team, you will help customers with changes, pass on leads to the correctaccount managers and take ownership for the sales order process.

**Salary**: £22,000
Holiday: 23 Days + Bank Holidays
20% Discount on all products
Working Hours: Mon-Thursday 9AM to 5.30PM, Friday 8.30AM to 5PM

**Responsibilities**:

- Take ownership of the sales order process, ensuring a seamless customer experience, from the moment the order is placed, to its safe and timely delivery.
- Identify opportunities to increase sales through product recommendation
- Proactively contact sites to increase awareness of promotions, events and education opportunities.
- Provide Customer Service and Support dealing with any queries, complaints, stock enquiries or returns.
- Work closely with Business Consultants within a specific territory to assist with journey planning and time management and to identify and maximise sales opportunities.
- To become a ‘product champion’ for a specific section of our product range
- Work closely with other departments to maintain an up to date awareness of stock levels and credit status
- Promote best practice and the business in a positive way whilst providing excellent customer service
- Understand monthly sales plans and performance targets
- Ability to exchange information with the customer on up-to-date Success promotions and new product launches to encourage increased purchases
- Sound product knowledge and can competently discuss all brands with customers
- Accurate CRM maintenance

**Requirements**:

- Solid knowledge of CRM order processing systems
- Customer Focus - ability to engage salons through excellent verbal communication skills
- Attention to detail
- The ability to work independently and as part of a team
- A problem-solving attitude
- Enthusiastic, dedicated and energetic in building opportunities within the business
- Ableto build collaborative working relationships on all levels
- Able to work with deadlines and targets
- Flexible and able to meet changing business priorities