Customer Service

4 days ago

Aylesbury, United Kingdom MRK Associates Full time

**Customer Service / Sales Administrator** Based in Aylesbury, Buckinghamshire our client is a global organisation and they are looking for a Customer Service / Sales Administrator to join their customer service team on a permanent basis. This job would suit a forward-thinking problem solver who is solution driven ideally with experience and knowledge of Amazon, including vendor central/seller central. This company is a highly successful international business with a growing number of sites across the UK and significant expansion internationally. The business is a market leader in its industry and is continuing to grow its portfolio into new markets. The successful individual will have strong analytical and problem-solving skills with the ability to successfully interact with customers and colleagues. You will be able to analyse and summarise complex data. Excellent prioritisation, communication, organisational,self-motivating and planning skills are also needed for this role, as well as excellent Microsoft 365 tools, especially advanced in Excel. Job responsibilities: - Handle order processing for UK orders and support all activities associated with the order processing for other territories working with the local teams. - Handle any order queries ensuring all are processed accurately and in a timely manner and in line with deadlines. - Seek automation and optimisation of processes utilising Amazon tools in-line with the company's system platforms. - Look for continuous improvement of the sales order process from order receipt through warehouse fulfilment and invoicing. - Manage all deductions and chargebacks in Vendor Central and act as the matter expert for the Accounts receivable teams. - Ensure program accruals are kept up to date for all EMEA Amazon accounts. - Proactively investigate delivery disputes by using report data to highlight areas for improvement including preventative actions and process re-engineering - with focus on debit reduction. - Identify customers issues through Chargeback analysis, investigation to find the root cause, work with the business to find a diagnosis and resolve the issues quickly and professionally. - Review customer demand including lost sales on a daily basis, with clear communication and process with Demand Planning. - Work through detailed analysis data to pull out and highlight the "so what" and make recommendations for change. - Work collaboratively with the Sales team on the account management and building Customer relationships. - Develop and maintain effective links with other internal departments to ensure complete alignment of processes. This is a great role for an ambitious Customer Service / Sales Administrator seeing their future in an exciting and growing business that can offer this opportunity. For more information about this role or any other Customer Service / Sales Administrator jobs in Aylesbury, Buckinghamshire please don't hesitate to contact us in confidence or visit our website. MRK Associates - AGY. Helping you build the career you deserve

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