Continuous Improvement Specialist

**Changing the way people think about waste**

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

**A quick look at the role**

The **Continuous Improvement Specialist **is at the heart of improving business processes in Biffa. You will act as an advocate of process management, supporting the identification of improvement opportunities in all we do. Our Continuous Improvement Specialists work on Major Transformation Programmes, Change Projects, Automation Opportunities (RPA), and partner many different business areas to support continuous improvement activity company wide.

**Your core responsibilities**
- Lead process work within programmes and projects, under our Biffa standard approach and governance.
- Manage the delivery of projects with a particular process focus, using project management management best practice and Lean improvement skills.
- Conduct process workshops and fact finding, engaging with business stakeholders to fully understand current processes and issues.
- Produce data driven analysis of process performance to support the management and improvement of As Is processes, as well as inform any As2B design.
- Design future state and improved business processes using best practices.
- Identify process improvement opportunities as part of design and strive for best in class processes.
- Responsible for understanding and documenting the KPI’s, risks, controls and business rules relevant to the processes.
- Work with process owners and wider Biffa colleagues to understand and improve processes and grow Lean thinking within our culture.
- Define business requirements in order to build processes that deliver the needs of our colleagues and customers.
- Ensure our processes are well documented and understood in end to end process maps.
- Support business implementation and readiness plans and activities, through project planning, management and creation of procedures/SOPs where required.
- Support the creation and delivery of change management activities such as change impact assessments, change action plans, training needs analysis and change readiness assessments.

**Requirements**:

- Lean Green Belt Qualified
- Qualified Prince 2 Practitioner
- Educated to degree level or equivalent
- Development of end to end processes design from scratch and re-design
- Wide ranging business experience covering multiple processes, departments and divisions
- Confidence with process mapping tools, e.g. MS Visio / ARIS / Signavio or suchlike
- Strong written and presentation skills
- Ability to influence, negotiate and facilitate
- Solution design skills (process, organisation & technology)
- Pro active and driven to challenge current ways if working
- Ability to build and maintain effective relationships with internal stakeholders

**Benefits**

**And here’s why you’ll love it at Biffa**
- Competitive salary
- Performance bonus
- Generous pension scheme
- Private medical and dental scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Cycle to work scheme
- Ongoing career development and coaching - because if you don’t grow, we don’t grow


**Dedicated to diversity**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.