Equipment Support Specialist

Equipment Support SpecialistHigh Wycombe – HP11 2EEHybrid working - 3 days office basedIPC International, the procurement and supply chain partner supporting Subway Franchisees has an excellent opportunity for an Equipment Support Specialist to join our Equipment and Services team.The roleOur mission 'to help Subway Franchisees be more profitable and competitive today and for the future', drives everything we do, and this role of Equipment Support Specialist plays a fundamental role in achieving our mission.The Equipment Support Specialist is a first-tier escalation point for Franchisees regarding the performance of their in-store equipment across the UK region. You will be working with our supplier stakeholders to resolve equipment servicing issues to a high standard ensuring our Franchisees in the UK&I markets are enabled for operational success in the field of equipment.Accountable forSupplier relationship management - ensuring adherence to SLAs and continuous service improvementManaging and resolving Franchisee escalations - maintaining clear and timely communication with internal and external stakeholders Analysing reports to identify trends and provide actionable insights on supplier and equipment performanceDeveloping reports for publication to key stakeholdersManaging proactive communications to guide Franchisees throughout the equipment lifecycleIdentifying and implementing process and service improvements based on feedback, supplier performance data and business needsSupporting the business in the implementation of new processes and systemsWhat is important to usOur culture and values are at the heart of everything we do and are an important part of our hiring process.Our three values are:We are empowered - we have the freedom to make a difference togetherWe collaborate - we trust and depend on each other. We contribute. We succeed togetherWe deliver on our commitments - we deliver on our commitments together, individually, today and tomorrowWhat we ask of youBe courageous in being vulnerableBe open minded and curious. Open to others’ perspectivesSay what we meanBe ourselves. Bring our opinions and thoughtsSpeak up. Get our itches scratched. Surface concernsProvide support, understanding and empathy if we slip down the ladderWatch for subgroups within our groupNurture ourselves and othersHow we support our employeesJoining a new company can be daunting; we support everyone who has chosen IPC International to develop their career, with:A structured onboarding programmeTime with the senior leadership team, as well as your colleagues and our Culture Champions.Training programmes to develop your skills and ways of working, focusing on feedback and management of workFlexible working between the hours 8am - 6.30pm. We appreciate the juggle of life and home can be challenging and provide opportunities to flex your start and leave timesExcellent benefits package including enhanced pension contribution, healthcare, 25 days holiday, salary sacrifice schemes. Plus, we also provide breakfast and lunch items in the officeOn-site parkingA chance to volunteer at our nominated charities. In addition, you will get one volunteer day a year to work with your chosen charity.Recognition award schemes and a Summer and Winter event each yearWe actively support diversity, equity and inclusion and make sure that our employees are valued and treated with dignity and respect. We encourage everyone in our business to reach their potential.About usIPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.https://www.ipcinternational.com/