Hotel Night Porter
2 weeks ago
What you'll bring to the team:
**Location**: Thorpe Park,
**Hours**: Full time, part time, weekends & holidays
**Contract Type**: Seasonal, until November 2025
In this role, you will be responsible for ensuring all Cabins guests are checked into the Hotel correctly and that you are following all key accountability of a Hotel Night Porter
**Responsibilities**:
- Checking Guests In & Out of the Cabins
- Stocking the Cabins Shop
- Correctly storing luggage and taking it to the Cabins for arrival guests
- Ensuring KPI surveys are filled out by all guests checking out of the Cabins
- Making sure standards are kept to their highest level by completing the daily & weekly check list in full
- Cleaning all guest areas overnight to ensure it is ready for the next days operation
- Effectively dealing with guests feedback or minor issues
- Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings
- Providing guests with all the correct information about there stay at Thorpe Shark Cabins
Qualifications & Experience:
- Friendly and approachable
- Exceptional customer service
- Enthusiastic about creating memorable experiences for our guests.
- Integrity with handling guests property
Please note, this role will require a DBS to take place upon acceptance of the role.
**Benefits**:
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
Pay Range: Compensation between GBP £11.72/Hr.GBP £11.72/Hr.
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