Accommodation Lead

1 week ago

Chertsey, United Kingdom Thorpe Park Resort Full time

What you'll bring to the team:
Reporting to the Accommodation Manager, this you will be responsible for the daily operation of the onsite Accommodation at Thorpe Park. You will liaise with Housekeeping F&B and all Zone 1 Departments to ensure guests staying overnight have a great stay with us, you will directly manage Day and Night Accommodation hosts and support there development.

In this role, you will be responsible for ensuring the daily Accommodation Operation runs smoothly

You will ensure the department is performing in line with park KPI and budgets along with ensuring the departments are adequately resourced and are able to operate to the best of their ability. You will ensure that departments operate to merlin policy, guidelines and standards.

Qualifications & Experience:

- Friendly and approachable
- Exceptional customer service
- Enthusiastic about creating memorable experiences for our guests.
- Integrity with handling guests property
- People Management Experience
- Hotel Front Office Experience
- Complaints handing experience
- Opera, Visionline, Avius and Accesso experience
- A quick thinker who knows how to deal with any problem that may crop up during there Department Duty Manager shift

**Benefits**:

- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts

Pay Range: GBP £12.58/Hr.

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