Key Account Executive

**The Company**:
Based in Whitstable Kent, ALTD has maintained its status as a market leader in the Aerospace and Military industries and growth targets remain on track as part of our strategic plan. With c230 employees across a wide range of disciplines, our end-to-end manufacturing capabilities provide endless opportunities for our employees to grow their career and professional experiences.

**The Vacancy**:
**Job Description**:
Job Element Detail
Job Title Key Account Executive
Reports to / structure Customer Services Manager
Department / Location Customer Services/Whitstable
Scope No budget responsibility
Purpose of the role
This is very much an independent role and will be on a 12 month contract:
To be responsible for a selection of Strategic Customer Accounts; to establish and build a strong customer relationship in order to deliver excellent levels of customer service.

To work closely with Operations to delivery on time to those customers. Using the relationships built internally, to resolve delivery issues efficiently and effectively to avoid further escalations.

Identify new business opportunities (with the support of the BDM) and convert quotations that may have ordinarily been lost due to lead time or price, understanding the customers market space and products is a must.

Work closely with the accounts BDM on customer visits and understand Quote conversion.

To support the Customer Service Manager, by being the first point of contact for the Customer Service Team, for any day-to-day queries and problem resolution.

Duties and responsibilitie
This job description aims to give a broad outline as to the requirements of the role. Where jobs have more than one post holder, there may be variations in accountabilities. You may be asked to undertake reasonable additional duties to those outlined, based on the post holder’s personal skills, experience, and developmental needs.

**Day to Day**:

- Processing of official quotations and orders within set KPI’s
- Responding to any external and internal requests within a timely manor
- To ensure export compliance when processing quotations and orders is adhered to (where applicable).
- Proactive quote follow up and negotiate where required, using BDM support where appropriate.
- To understand quote conversion and respond accordingly in order to win business which may have ordinarily been lost on price or lead time.
- Progressing orders through to delivery, to meet customer expectations on OTIF
- Leading customer regular calls with those Strategic Customers: Open order book reviews / OTIF and general Q&A
- Proactively review, investigate, and escalate customer complaints where applicable.
- To review OTIF with Operations on those specific accounts and ensure lessons learnt, as well as recovery plans are in place and communicated for those strategic customers.
- Ensure regular customer visits to build strong relationships and ensure smooth account running of those accounts.
- Proactively seek out technical product knowledge with a willingness to understand the Amphenol product offer, so as to process basic technical queries along with the ability to understand Amphenol Group products, competition products, and various specifications.
- Identify new sales opportunities and act on them accordingly or pass them to the relevant Amphenol contact.

**Team Support**:

- To support the Customer Service Manager on Escalations that come through via the Customer Service Team. Help support them on customer calls and cross department communication in order to get swift resolutions.
- To support the Customer Service Manager on being the first point of contact for the Customer Service Team and other departments for day-to-day queries and problem resolution.
- To support the Customer Service Manager on any Audits that arise.

**Other duties**:

- Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
- Develop ideas so as to improve on the service offer of the team.
- Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
- Assist with specific project work as and when needed
- Carry out such other duties that may be reasonably requested by the Company.

Measuring Success
- Place quotes and orders within the Teams set KPI’s
- Improvement on turnaround time for acknowledging quotes to customers.
- Demonstrate how you achieved this.
- Reduction in arrears for those customers
- Demonstrate how you achieved this.
- Quote follow up
- Conversion rate %
- Reason for loss of business and where further negotiation with customer and BDM have resulted in winning business
- At least 2 visits per year to each customer

Person Specification
Strong Core Values
- Acting with Integrity
- Working together
- Innovating and improving
- Owning what we do
- Protecting people and the Planet

Product Knowledge
- Strong understanding of the products associ