Customer Service Assistant

1 week ago


Musselburgh, United Kingdom Britbet Racing LLP Full time

**Customer Service Assistant (Betting) - PAID TRAINING**

A Customer Service Assistant with Britbet is a customer service based role, which involves placing bets on behalf of Racing Guests and in turn paying out winning ticket/s. This requires the use of a touchscreen terminal to navigate around the different racecourses and bet type. You will have the opportunity to work in a Window Terminal within the public areas of the racecourses or as a Courier with a hand held Tablet Terminal in a Hospitality Lounge/Box area.

This role would be based in Musselburgh Racecourse as the season races all year, Perth will also race May-September. Depending on if you want to travel to work any other of our 55 racecourses, you will be provide with travel pay and overnight stay for festivals i.e. Cheltenham, Aintree Grand National, York Ebor etc.

**Role duties;**
- To use the betting terminals to take bets from customers (training provided)
- Pay out guests who supply winning tickets and cancel mistakes effectively
- Provide excellent customer service to racegoers
- Handle cash and cash up at the end of each race day
- Explain different bet types to customers when needed (training provided)

**Skills / Attributes;**
- Good customer service experience
- Good mental arithmetic
- Ability to deal with cash efficiently
- Confident relaying information to guests around bets and races after training
- No prior knowledge of racing or betting needed as full paid training provided
- Enthusiastic

**Our next Training day will be held on Monday 21st November.**

We hope to hear from you _soon_

**Job Types**: Part-time, Freelance, Zero hours contract

**Salary**: £11.33-£13.60 per hour

**Benefits**:

- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

COVID-19 considerations:
In line with government rules

Application question(s):

- Are you able to commute to Musselburgh Racecourse?

**Experience**:

- Customer service: 1 year (required)

Work Location: One location



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