Helpdesk : Customer Service Administrator

10 hours ago

Musselburgh, United Kingdom Atalian Servest Full time

**Reference: TS/SS/12-10/641/1**

**Job Title: Customer Service Administrator**

**Salary: Competitive**

**Contract: 1 Year**

**Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday,Variable Shift Rota - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week**

**Location: Musselburgh - _Applicants must have the right to work in the UK_**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our Technical Services division specialises in building services, delivering maintenance, repairs, and installations to ensure client properties are always safe, productive, and compliant.

**Job Overview**

Atalian Servest is currently recruiting for a Customer Service Administrator to join our passionate and driven team in Musselburgh

**Your primary responsibilities will include**:

- Representing the business by being the first point of contact with our customers.
- Job by job communication and tracking of the engineering workforce and subcontractors to ensure CAFM systems are accurate and up to date.
- Ensure that completion details are on all work orders; including of materials, details of works carried out and accurate engineer time records.
- Receive updates about work orders, ensuring all systems are updated in real-time with accurate information.

**About You**:

- A strong team player and ability to work in a high-pressure environment.
- Excellent listening and communication skills; being able to listen attentively to customers’ requirements and pass the same information across to engineers is imperative to the success of job completions.
- Exhibit a high level of emotional maturity and calmness to handle the stress associated with the position.
- Computer literate is essential, with the ability to navigate comfortably between multiple systems
- Should be willing to work flexible schedules including working on weekends, holidays, and overtime to meet the demands of clients.
- Must be educated to GCSE level to be able to accurately deal with the work involved in the position.
- CTC Clearance.

**Benefits**:

- Access to Wagestream - a financial wellbeing tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**How to apply?**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.

  • Helpdesk Administrator

    2 weeks ago

    Musselburgh, United Kingdom Atalian Servest Full time

    **Reference: TS/AC/02-03/271** **Job Title: Helpdesk Administrator** **Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week** **Location: Musselburgh** **Would you be interested to join a leading **facilities management **company with a reputation for excellence?** Atalian Servest is currently...

  • Helpdesk Administrator

    1 week ago

    Musselburgh, United Kingdom Atalian Servest Full time

    **Job Title: Helpdesk Administrator - 12-month Maternity Cover** **Salary: Competitive** **Contract: 1 Year** **Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday,Variable Shift Rota - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week** **Location: Musselburgh - **_**Applicants must have the right to work in the UK**_ **Business Overview** The...

  • Administrator, Eskmills, Station Road, Musselburgh

    2 days ago

    Musselburgh, United Kingdom Spotless Commercial Cleaning Ltd Full time

    **VACANCY: Administrator** **On a day to day basis your responsibilities will include**: - First point of contact for incoming telephone calls (external & internal) - Liaising with other departments within the business, based across the UK - Managing workflow through the our App - Preparation of client reports - Key client account administration - Client...

  • Administrator, Eskmills, Station Road, Musselburgh

    1 week ago

    Musselburgh, United Kingdom Spotless Commercial Cleaning Ltd Full time

    **VACANCY: Administrator** **On a day to day basis your responsibilities will include**: - First point of contact for incoming telephone calls (external & internal) - Liaising with other departments within the business, based across the UK - Managing workflow through the our App - Preparation of client reports - Key client account administration - Client...

  • Office Administrator

    2 weeks ago

    Musselburgh, United Kingdom JCW Energy Sevices Ltd Full time

    COMPANY INFORMATION - Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance - Close working relationships with high profile clients meaning long term contracts and security - Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial...

  • It/av Apprentice X 2

    2 weeks ago

    Musselburgh, United Kingdom QA Ltd Full time

    We are looking for two new and enthusiastic team members to provide a range of 1st and 2nd line support for our community of systems users. As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the university’s Digital services users. Part of a small...

  • Office Administrator

    6 days ago

    Musselburgh, United Kingdom Edinburgh Gas & Renewables Full time

    Edinburgh Gas & Renewables is known for our exceptional customer service and expertise in the heating and renewables industry. We take pride in delivering high-quality installations and support to our valued customers.We are currently seeking an experienced Office Administrator to play a crucial role in ensuring the smooth day-to-day operations of our...

  • Office Administrator

    2 weeks ago

    Musselburgh, United Kingdom Edinburgh Gas & Renewables Full time

    Job DescriptionEdinburgh Gas & Renewables is known for our exceptional customer service and expertise in the heating and renewables industry. We take pride in delivering high-quality installations and support to our valued customers.We are currently seeking an experienced Office Administrator to play a crucial role in ensuring the smooth day-to-day...

  • Customer Service Assistant

    1 week ago

    Musselburgh, United Kingdom Britbet Racing LLP Full time

    **Customer Service Assistant (Betting) - PAID TRAINING** A Customer Service Assistant with Britbet is a customer service based role, which involves placing bets on behalf of Racing Guests and in turn paying out winning ticket/s. This requires the use of a touchscreen terminal to navigate around the different racecourses and bet type. You will have the...

  • Customer Service Assistant

    2 days ago

    Musselburgh, United Kingdom Britbet Racing LLP Full time

    **Customer Service Assistant (Betting)** This role with Britbet is a customer service based role, which involves placing bets on behalf of customers and in turn paying out winning ticket/s at the Racecourses. You'll be expected to serve guests at their tables in the lounge area of the Stadium, pro-actively speaking to them to ensure their bets are placed...