Inbound Team Leader

**INBOUND TEAM LEADER**

**Reports to**: Section Manager

**Hours**: Monday - Friday (37.5 hours), Days, rotating (06:00-14:00/14:00-22:00)

**Location**: Walker Park, Blackamoor Road, Blackburn, BB1 2LG

**Salary**:£25,834.50 per annum

**Benefits**: 33 days holiday, Contributory pension scheme, bonus scheme & more.

**ABOUT US**

Staci are fulfilment specialists offering expert multichannel logistics solutions: marketing and POS fulfilment, e-commerce and spare parts logistics. We are incredibly proud to have a diverse client portfolio with a host of the world's leading and best loved brands and retailers across Europe & the US. With over 2000 employees worldwide and more than 450 in the UK, we’re big and diverse enough to offer you great development and an exciting career, but small enough to know and care about Team Members as individuals. If you are ambitious and talented and want to work in an environment where that won’t go unnoticed then please read on.

**JOB PURPOSE**

Assume responsibility for the day to day running of a department, to ensure all activities are completed within set or agreed timescales.

**PERSON SPECIFICATION**

Conscientious and hardworking individual who leads by example. Understands the daily targets and objectives for the department. Can confidently communicate work instructions to staff. An individual, who thrives in a challenging environment and is able to keep a number of tasks on the go.

**KEY RESPONSIBILITIES**
- Day to day management of staff and activities within the department. Coordinate all activities.
- Responsible for your teams KPI performance and manage when required
- Achieving the current client SLA’s that are in place
- Plan workload and issue instructions to the team.
- Plan labour versus activity on a daily basis; and liaise with Section Manger where appropriate.
- Monitor, evaluate and re
- assess progress in order to achieve daily output targets.
- Deals with day to day queries and escalates if unable to resolve.
- Motivate staff to achieve targets.
- Ensures work procedures are followed and standards are maintained.
- Maintains a good standard of housekeeping within the department.
- Ensure Health and Safety procedures are observed at all times, to maintain a safe and legal working environment.
- Update Section manager on daily progress or challenges within the department.
- Undertake other duties as required in order to support the business in achieving excellence for all customers.
- All aspects of people management, issuing instructions, team briefs, return to work, coaching, training, monitoring performance and completion of relevant documentation.

**CRITICAL SKILLS**
- Able to motivate and lead others.
- Understand the importance of achieving targets and deadlines.
- Consistent approach to management of staff and operations within agreed guidelines.
- Understanding of basic Health and Safety management.
- Competent WMS and PC skills.
- Common sense approach with an aptitude for detail.

**Job Types**: Full-time, Permanent

**Salary**: £25,834.50 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Paid volunteer time
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Application question(s):

- Please tell us days and times you are available for an interview
- Have you worked for us before? (If so please state when and which site)
- Please provide a brief history of your Team Leader Experience

**Experience**:

- Warehouse: 4 years (required)
- Team Leader: 1 year (required)

Work Location: In person

Reference ID: WPK-ITL