Team Leader

**The Role**

We are currently recruiting for a **Team Leader**to join our existing team.

Reporting to the Performance Manager the Team leader is responsible for leading and driving a team to achieve all performance and quality targets and ensure the delivery service meets the needs of the participating individuals. Inspiring others through your leadership skills and capability to enhance team and participant positive outcomes.

This position is to cover both **Blackburn**& **Preston**, therefore applicants should be prepared to split their time between the two offices. The salary for this position is **£30,000-£32,000.**.

**Key Responsibilities**
- Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, compliance and performance targets both internally and with our external funders
- Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment
- Undertake regular observations as well as caseload reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators
- Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements
- Contribute to the development of the overall employer policy to ensure that sales are recognised and addressed as a part of those policies and longer-term targets are achievable
- Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards
- Managing the office when the Performance Manager is not present

**Person Specification**

Can you embrace our company values which are **Kindness, Respect, Integrity, and Innovation?**

**Experience, Knowledge and Qualifications**
- Proven track record of achieving objectives, performance, quality and compliance targets
- Demonstrable ability of being driven, proactive and passionate about providing an exceptional service delivery through your team.
- Proven transferable skills in team motivation and leadership
- Understanding of Employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services
- Knowledge of Employment Legislation and Equality, Diversity, and Inclusion
- Knowledge and experience of the employability sector and local labour market

**Key Competencies**
- Integrity
- Leadership
- Results focused
- Problem solving
- Coaching & developing.

**_Your Benefits _**

As well as receiving dedicated health and wellbeing support, including access to our 24/7 employee assistance programme for you and your family, we’ll provide you with very clear stages of accredited development and learning. Not only that, we offer a wide range of benefits including:

- Minimum 33 days’ holiday entitlement and a pension contribution up to 5%
- Monthly benefits scheme worth up to an additional £500
- Free life assurance cover, totalling four times your annual salary
- And much more

**_Equality, Diversity, and Inclusion _**

**_Disability Confident Employer _**

**_Veterans and Service Personnel _**

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

INDHP1