Receptionist/administrator

9 hours ago

Derby, United Kingdom PartnersHealth Full time

**Job Description Receptionist / Administrator Job Title**: Receptionist / Administrator Responsible to: Operations Manager Responsible for: N/A Job Purpose: To ensure that the Reception and Administration functioning of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties Making appointments Taking, and passing on, messages Confirming No Action Required results and making appointments to discuss results Signpost callers to the appropriate healthcare professional Home visit requests Deal with general enquiries and first level complaints Contacting patients, other team members and associated healthcare agencies and providers Reception Duties Greet and direct patients and visitors Register new patients and temporary residents Making appointments Handing out prescriptions Ensure outstanding queries are explained and handed over to colleagues as necessary Respond to requests of doctors and nurses during surgery Collect payments from patients for non-NHS services Deal with general enquiries and complaints Keep Reception & Waiting Room area tidy and presentable Filing Filing and retrieving paperwork as requested (eg. Lloyd George envelopes) Prescriptions Dealing with requests and queries relating to repeat prescriptions Raising prescriptions as per Practice protocols General Assist the Practice Management Team with management tasks and the general administration of the practice Input and extract information from Practice computer system Deal with SystmConnect on a daily basis actioning and assigning tasks as appropriate Register New patients onto the system on a daily basis Scan incoming correspondence and documents to patient records on a daily basis Ensure all requests for photocopying are carried out daily Shred confidential information on a daily basis Print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to health authority when patients leave the Practice Summarise medical records Tidy all Lloyd George envelopes received into the Practice ensuring all papers are in date order and neatly filed General housekeeping Have an overview of admin tasks (eg. cytology admin, recalls) Opening up / locking up of practice premises and maintaining security in accordance with practice protocols Observe health and safety guidelines at all times Observe Confidentiality policy and guidelines at all times Any other reasonable duties as necessary GP Assistance Submit referrals to the appropriate organisations on the instruction of the GPs Deal with queries from patients and providers relating to submitted referrals Receive and coordinate requests for medical records, insurance reports and medicals Check Administration email account and deal with queries as required

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