Housing Officer

**Housing Officer**
**Permanent role**
**Full-time 35 hours PW**
**Salary: £29,954 - £33,109 + £4000 London Allowance**
**Location: Camden, London**
**Experience of regeneration projects is advantageous.**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

You will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties. Contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. Ideally in this role you will ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures.

**So, who are you?**

You will be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let, also in this role you will liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements.

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile**
Work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties. Contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.

**Role requires you to**:
**Deliver an Allocation & Letting Service**:

- Liaise with external stakeholders to deliver an effective referral pathway into the service/properties.
- Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures.
- Allocate properties ensuring customers meet the criteria, affordability and required landlord checks.
- Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required.
- Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy.
- Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement

**Deliver a Housing Management Service**:

- Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let.
- Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant.
- Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements.
- Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections.
- Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers.
- Prepare files and case notes in readiness for court.
- Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits.
- Work directly with customers to monitor or reduce issues of anti-social behaviour within the service
- Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing.
- Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately.
- Monitor and assist in maintaining health and safety requirements standards.

**Deliver an Administration Service**:

- Carryout administrative tasks to support efficient running of