Affordable Warmth Officer

**Affordable Warmth Officer**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.
We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not
- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
**Join our Customer Service team as a Affordable Warmth Officer.**
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first point of contact forour customers we prize our accountability, empathy and a genuine self-desire to be helpful and informative.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
**The role**
We have a fantastic opportunity for someone to join us in the position of **Affordable Warmth Officer. **This is a newly appointed position to help our most vulnerable customers with advice and assistant to prevent fuel poverty.
**Salary**: £31,800 per annum.
**Location**: This will be a front line facing role with a hybrid pattern, 2 days based within our Camden head office, 3 days remote with potential customer home visits.
Your responsibilities will include:

- Providing support and advice to our customers who are facing fuel poverty, ensuring that all relevant benefits are being accessed and utilised.
- Raising awareness across the business through events/forums/community meetings engaging our customers with the use of marketing materials relating to energy efficiency.
- Promoting best practice in energy efficiency to improve EPC ratings.
- Raising areas of concern around living environments where damp/mould and condensation negatively impact the customer’s use of their home.
- Identifying our customers homes who have capped gas suppliers require reconnection.
- Linking the outcomes to disrepair cases to improve outcomes for the customer.
- Working directly with the Asset Services team to highlight the issues in properties that are directly impacting on fuel poverty to help inform future decarbonisation priorities.
- Researching existing initiatives and develop local-level action plans which will guide activities.

**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.
- Have worked in a similar role with experience of working in partnership with local communities to promote projects and initiatives that will enable customers to tackle fuel poverty.
- Be knowledgeable and confidently be able to provide effective clear information and advice relating to affordable warmth to various stakeholders inclusive of; internal colleagues, our customers and the wider neighbourhood community.
- Enjoy hosting and attending events relating to energy efficiency, fuel poverty and wider financial inclusion work.

**The offer**
**Salary**: £31,800 per annum
- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.**Lean travel.** Spread the cost of your commute with a season ticket loans and our Cyc...