German Game Master Remote in Uk
2 weeks ago
Game Master
Shift patterns available: 15:00 - 23:30 _or _23:00 - 07:30, Monday to Friday
3 months fixed term contract - immediately available
Fully Remote
Full Training Provided
We are currently looking for German Game Masters to join our team This is a fast-paced role where you’ll provide first-class Customer Support and ensure a fair, safe, and fun experience for all players. This isn't just a regular Customer Service job; youwill be one of the few specialists with the title of Game Master.
What you will be doing
- You will receive incoming reports from players and collect evidence as part of an investigation.
- You will also answer technical questions, review chat logs and ensure that company policies and fraud prevention measures are adhered to
- You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as It is your responsibility, as a team member, to ensure the best customer care experience is given to all customers, always.
- Maintaining a world-class, dedicated service, focused on exceptional responses and excellent communication quality.
- Working with your colleagues across the wider customer community to identify any trends in any customer queries.
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