Head of Uk

**Title**:UK Country Head

**Contract**:Permanent

**Location**:Remote - UK (Ideally Glasgow or London)

Summary

The UK Country Head will be responsible for the overall profitability of the UK studios. An emphasis on strong collaboration with Delivery in all lines of business, ensuring exceptional outcomes for our clients. Key relationships will be built with all SupportFunctions including HR, IT, Workplace Experience, Finance. The Country Head will ensure that each studio meets or exceeds PTWI key performance indicators, including, Compliance, Infosec, Quality, Employee Engagement, Client Satisfaction, and Business Growth.The Country Head will achieve profitability by forecasting revenue and costs across all studios.

**Responsibilities**
- Management and Analysis of each Studio Budget and P&L, adjusting as required to maintain profitability and growth
- Implement, drive, and maintain business strategy on Work from Anywhere model
- Adherence to company infosec policy both in-studio and for remote employees, ensure compliance with relevant legislation applicable to each Studio/Employee location, e.g. Employment Law, Health & Safety regulations, etc.
- Support Compliance and IT leaders to ensure adherence to ISO and participate in Audits
- Build effective relationships with clients and ensure all SLAs and quality standards are met or exceeded
- Work with Delivery heads to drive improvements in the quality of service PTWI provides to all clients
- Manage the performance and development of all direct reports
- Take an active role in the set-up of new projects or enhancements to existing engagements
- Serve as an escalation point for escalated customer issues
- Take an active role in promoting PTWI as a diverse, equitable, and inclusive employer

**Requirements**:

- Experience in Managing Financial Performance and Operating at a Strategic level
- Experience in Managing People in a Global Organization and ability to work in a Culturally Diverse Organization
- Experience in maintaining and growing client relationships and consistently exceeding contractual SLA's
- Able to inspire directs to reach new heights in delivery, and to represent our culture of quality and flexibility, where our clients and their customers define us
- Ideally 6+ years' progressive Operations Management experience, with 3 years overall responsibility for a studio or Country
- Experience in the Gaming, BPO, Multi-Lingual would be advantageous
- Open to travel, if and when necessary

**Skills Required**:

- Excellent leadership, team working, and inter-personal skills
- Planning and organization skills and ability to adapt to changing priorities in a fast-paced environment
- Excellent knowledge of Financial Analysis to support decision making
- Excellent written and verbal communication in a Global Organization
- Proven track record of delivering to tight deadlines
- Unquestionable personal integrity, unswerving commitment, and a sense of urgency
- Ability to establish credibility and be decisive while recognizing and supporting the organizations
- Sound knowledge of supporting and implementing change

**What we offer**
- Attractive remuneration, pension, full company kit, eligibility into company bonus scheme + d.o.n.
- You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and leadership support and the opportunity to work with the biggest games clients in the world.
- Competitive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Collaborative teamwork with people from all around the world, different nationalities, and languages.
- A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.

**Who we are**

PTW is a video games services company that supports video game developers and publishers through outsourced production services. We started 25 years ago and since then, have grown exponentially year on year to where we are today. Our history is in gaming,and we are gamers at heart. In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles.

We have grown rapidly over the past few years and now have 35 sites spanning the globe. The PTW Family of Brands includes 1518, SIDE, and Orange Rock. 1518 is our global award-winning art services studio. SIDE works at the cutting edge of interactive mediaas a provider of audio services for the global entertainment market. Orange Rock is our in-house game and product development studio.

**Our Values**

Pole To Win's core values are imbued across our global organization: Reinforced by our actions and our attitudes. Echoed throughout our approach to our operations and our clients. Exemplified by our culture, and most of all, our people. We build people andtheir careers. We actively turn to team mates for counsel, inspiration, and diverse perspectives. Relationships are built on mutual respect. Personal and professional integrity is our guiding principle. We are honest, authentic, transparent, and ethicallysound. Our primary goal is to advance our clients' businesses and their customers' satisfaction. We set the bar for generating imaginative and effective solutions for the most challenging problems. We move with speed and agility. We love what we do. We haveunwavering loyalty to our DNA, our culture, our values, and ourselves.

**Welcome to PTW