Commissioning Officer

Job Introduction
**Role Purpose**

My job improves the quality of life for individuals, their families and carers across Bournemouth, Christchurch and Poole by ensuring that the Council embeds values of co-production and good practice in the culture of our organisation.

**Main responsibilities**
- To contribute to achieving improved outcomes for individuals who receive Adult Social Care support, their families and carers by coordinating co-production groups, with diverse methods of communication, best practice recommendations and inclusive actions.
- To efficiently manage a range of administrative tasks and guidance, principles, process and procedure documents. To use data systems, to monitor and evaluate outcomes and to provide management information.
- To liaise with other agencies, external providers, individuals, their families, friends, carers and the community through co-production; ensuring that all people work in partnership by sharing power as equals.
- To proactively promote co-production, enabling all people to work together in equal partnership by welcoming and including diverse communities and individuals.

**Specific Qualifications and Experience**
- Degree level education or equivalent experience.
- Experience and understanding of visible disabilities, non-visible disabilities, neurodivergence, learning disabilities, learning difficulties, and mental health diagnoses.
- Experience and understanding of the Adult Social Care sector, safeguarding and areas of legislation.
- Experience and understanding of coproduction, sharing power as equals and inclusive values with individuals, their families, friends, carers and the community.
- Experience and understanding of partnership working and developing services with partners including colleagues in statutory, voluntary, private and charitable sectors.
- Experience and understanding of how to successfully engage with people from diverse communities to champion equality and inclusion best practice standards.
- Experience and understanding of how to communicate effectively with vulnerable adults, their families and carers for example, written, verbal, non-verbal, active listening, complaints handling and advocacy.
- Experience of working with legislation that informs and shapes the way we engage with stakeholders in commissioning and/or managing contracts especially within Adult Social Care or equivalent services.
- Experience of developing and monitoring contracts, performance, meeting targets and maintaining good practice standards.
- Experience of using IT including Microsoft Office, Teams, spreadsheets, data management and storage including processes and regulations.

**Personal Qualities and Attributes**
- High level of empathy and resilience dealing with those experiencing significant challenges
- High level of resilience, attention to detail, emotional intelligence, ability to work calmly and methodically under pressure etc
- Ability to lead, plan and organise own workload with clear administration and recording for monitoring and evaluation
- Ability to prioritise workload with competing demands and manage activities in order to deliver commissioning projects and objectives
- Well-developed communication and interpersonal skills, and the ability to work in partnership. A flexible, adaptable approach is needed to communicate and engage with a range of people and situations.
- Excellent analytical and problem-solving skills
- Within own area, ability to identify service requirements or shortfalls and make recommendations to maximise service quality, efficiency and continuity.
- Ability to give complex advice and make recommendations to senior management to support informed decision making

**About BCP Council**

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

**Our Benefits**

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.

We are in