Agency & Commissions Assistant

6 days ago

Bournemouth, United Kingdom Vitality Full time

Hybrid role - 2 days a week in the office, 3 days a week at home.

**Vitality **is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future. Here individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We are looking for people who are dependable to their core and who have the drive and tenacity to work hard and smart during the toughest of times and situations. Our customers count on us to be there for them in their time of need, you will play a pivotal role in delivering the required level of customer service they expect from us at Vitality.

**Responsibilities as our** **Agency and Commissions Assistant in our inbound/outbound contact centre include**:

- To provide professional, efficient, courteous, and accurate support to Brokers and Business Consultants regarding commission and agency queries
- To effectively manage time and work within a team to meet our Service Level Agreement demands
- Be able to deal with difficult conversations which result in a positive solution

**Our Agency and Commission Assistant will receive a competitive salary plus benefits including**:

- Bonus every 6 months (depending on personal and company performance)
- A genuine opportunity to grow and establish a long-term career
- Our award winning private medical insurance
- Stakeholder Pension Plan with employer contribution
- 25 Days annual leave+ Bank holidays + option to buy and sell 5 more

**To become an** **Agency and Commissions Assistant** at Vitality, you will have the below skills and experience**:
**Essential**
- 5 GCSE’s grades A-C (Must include Mathematics and English)
- Previous telephony experience is essential, preferably in a financial services organization
- Experience of communicating orally and in writing with external 3rd parties
- Computer literate including the use of Microsoft office, especially Excel
- Willingness and ability to adapt to changes in technologies and processes
- Enjoy working collaboratively to support your team and wider teams within Vitality, as well as independently
- Ability to prioritise workload and take end to end ownership of broker queries

**Desirable**
- Front line financial services customer service experience
- Knowledge of health/life insurance
- Experience working in a contact centre
- An analytical mindset

Working for Vitality as an **Agency and Commissions Assistant** you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

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