New Enquiries Call Handler
2 weeks ago
**Job Title: New Enquiry Call Handler**
**Reporting to: Head of New Enquiries**
**Department: New Enquiries Team**
Award winning North Leeds firm is looking for a new enquiry handler to join their expanding new enquiries team. As a new enquiry handler you are the first person a prospective new client or existing client speaks to when introduced to the firm. Your role is important as it is the first impression the client receives of the firm therefore your customer service skills are imperative.
It is a great starter role for someone who is unsure what area of law that they would like to go into and would like to learn about all aspects. Traditionally it is has been a great way to get up the ladder for our team and we have had many staff members that have gone up through the ranks this way
**Key Tasks**
- Speaking to prospective new clients, taking their enquiry by filling in a questionnaire
- Dealing with all the case types including personal injury and private client
- Managing a varied work load within a team environment
- Outbound calls to clients where we may need additional information
- Ensuring client details are entered correctly onto the case management systems
**Key Knowledge**
**Essential**
- Customer Service
- Client Care
- Telephone call handling
- Microsoft office package
**Desired Experience**
- Previous experience of working within a role involving a high standard of communication.
**Key Competencies**
- Good attention to detail.
- Engaging customer service skills
- Excellent organisation skills
- Excellent communication and literacy skills.
- Being empathetic and sympathetic
- Ability to work in a fast paced environment as part of a team and independently and follow instruction
**Remuneration**
Competitive
**Working hours**
The department opening hours are:
Monday to Friday - 09:00 to 17:00
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
Work Location: In person
-
New Enquiry Call Handler
2 weeks ago
Leeds, United Kingdom Oakwood Solicitors Full time**Reporting to: Head of New Enquiries**: **Department: New Enquiries Team**: Our award-winning North Leeds Law Firm is looking for a new enquiry handler to join the ever-expanding New Enquiries team. As a new enquiry handler, you are the first person a prospective new client or existing client speaks to when introduced to the firm. Your role is important as...
-
New Enquiry Call Handlers
2 weeks ago
Leeds, United Kingdom Oakwood Solicitors Full time**Reporting to**: Head of New Enquiries** **Department**: New Enquiries Team**: Award winning North Leeds firm is looking for new enquiry handlers to join their expanding new enquiries team. As a new enquiry handler you are the first person a prospective new client or existing client speaks to when introduced to the firm. Your role is important as it is the...
-
New Enquiry Call Handler
1 week ago
Leeds, United Kingdom Oakwood Solicitors Full time**Reporting to**:Head of New Enquiries**: **Department**:New Enquiries Team**: Our award-winning North Leeds firm is looking for a new enquiry handler to join their expanding new enquiries team. As a new enquiry handler you are the first person a prospective new client or existing client speaks to when introduced to the firm. Your role is important as it is...
-
New Enquiry Call Handler
2 days ago
Leeds, United Kingdom Oakwood Solicitors Full time**Reporting to**: Head of New Enquiries** **Department**: New Enquiries Team**: Award winning North Leeds firm is looking for a new enquiry handler to join their expanding new enquiries team. As a new enquiry handler you are the first person a prospective new client or existing client speaks to when introduced to the firm. Your role is important as it is the...
-
Call Handler
1 week ago
Leeds, United Kingdom The Best Connection Employment Group Full timeThe Best Connection are currently seeking Call Handler in the Rodley (LS13) area. This is a part time position working Monday to Friday 10am till 2pm (20hrs a week) **Responsibilities of the Call Handler** - Calling customers to confirm delivery time and date - Updating database records **Requirements of the Call handler** - Attention to detail - Good...
-
Helpline Call Handler
1 week ago
Leeds, United Kingdom Karma Nirvana Full timeAt Karma Nirvana, we are committed to providing the highest quality of support and care to our service users. As such, we place a strong emphasis on the well-being of our Call Handlers and have implemented trauma-informed policies and processes to ensure that they receive the support they need to do their job effectively. It is a critical role that requires...
-
Customer Call Handler
6 days ago
Leeds, United Kingdom Page Personnel Full time3 - 6 month temp role with possibility of being made perm - Weekly pay **About Our Client**: The organisation is a leader within the public sector. With an impressive workforce of over 1,000, this company provides essential services across the United Kingdom, with a focus on driving improvement and efficiency. As a Customer Call Handler you will be: -...
-
Call Handler
12 hours ago
Leeds, United Kingdom Hireonline Full time**Call Handler - Hybrid Working - Leeds Dock** - £23K per year (self-progression scheme available) - Fantastic location just a 15-minute walk from the train station - Influence product decisions and feel valued for your opinions - Enjoy a social, bubbly, and outgoing team environment - Comprehensive onboarding plan to ensure your success - Monthly onsite...
-
Call Handler
2 weeks ago
Leeds, United Kingdom WINNOVATION SERVICE LTD Full timeWe are looking for an enthusiastic and customer-focusedCall Handler to join our growing team. You will be the first point of contact for customers, ensuring their queries are handled efficiently and professionally. This is an exciting opportunity to work in a dynamic environment where your communication skills and attention to detail will help deliver...
-
Call Handler
5 days ago
Leeds LS HL, United Kingdom A1 Approved ltd Full timeWith over 100 years of combined experience within the aftermarket warranty industry, A1 Approved have developed what we believe to be an unrivalled level of dealer and customer care, as a direct result of the company has experienced progressive natural growth over the years and experienced exponential expansion within the last 18 months alone, as a direct...