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New Enquiry Call Handler

2 weeks ago

Leeds, United Kingdom Oakwood Solicitors Full time

**Reporting to: Head of New Enquiries**:
**Department: New Enquiries Team**:
Our award-winning North Leeds Law Firm is looking for a new enquiry handler to join the ever-expanding New Enquiries team.

As a new enquiry handler, you are the first person a prospective new client or existing client speaks to when introduced to the firm. Your role is important as it is the first impression the client receives of the firm therefore your customer service skills are imperative.

**Key Tasks (not an exhaustive list)**:

- Speaking to prospective new clients, taking their enquiry by filling in a questionnaire
- Dealing with all the case types including personal injury and private client
- Managing a varied work load within a team environment
- Outbound calls to clients where we may need additional information
- Ensuring client details are entered correctly onto the case management systems

**Key Knowledge**:**Essential**
- Customer Service
- Client Care
- Telephone call handling
- Microsoft office package

**Desired Experience**
- Previous experience of working within a role involving a high standard of communication.

**Key Competencies**:

- Good attention to detail.
- Engaging customer service skills
- Excellent organisation skills
- Excellent communication and literacy skills.
- Being empathetic and sympathetic
- Ability to work in a fast paced environment as part of a team and independently and follow instruction

**Remuneration**:£15,000 to £20,000 depending on experience, plus overtime opportunities.

**Working hours**:
The department opening hours are:
Monday to Friday - 09:00 to 17:00 plus overtime opportunities to 20:00.

**Other career Opportunities at Oakwood Solicitors**:
For an updated list of job vacancies, visit our Careers index.

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