New Patient Enquiry Coordinator

2 weeks ago

Leeds, United Kingdom EvoDental Full time

Life is too short to work somewhere ordinarySo, why not work somewhere extraordinary

**WHO ARE WE?**

EvoDental is the UK's leading 'smile in a day' expert. We perform over 1500+ full jaw dental implant treatments annually. This is all that we do, all day, every day. Since 2007 we have been offering solely dental implant solutions, and since 2014 we have engineered the EvoSolution in our in-house labs using the most advanced technology and materials, so it's fair to say we're experts in this life-changing, complex and exciting field.

As a New Patient Enquiry Coordinator, you will be the first person that patients will interact with so need to champion the core values of EvoDental. You need to be a communication expert and deliver excellent customer service whilst achieving targets and KPIs. This is your chance to make a real impact at our brand-new clinic in Leeds, with a brand-new team, and in a BEAUTIFUL new building.

**THE ROLE**
- Manage large volumes of incoming enquiries via telephone calls, online forms and web chats
- Triage and identify patients’ needs and match them to our solutions
- Build sustainable relationships and trust with patients through open and interactive communication
- Work closely with the Patient Coordinators to ensure a first in class patient experience and detailed handover
- Have in-depth knowledge of our products and services so all patient queries can be answered
- Provide exceptional levels of customer service, delivering a personalised, efficient and friendly service with the ability to take ownership of customer enquiries through to resolution
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage patients

**YOU**
- Proven customer support experience
- Exceptionally empathetic and a passion for customer service with strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Performance driven, able to manage at pace, self-motivated and able to prioritise
- Excellent communication, diplomatic and tactful
- Organised and able to multi-task
- A real team-player who can add value to our amazing culture

**WHY CHOOSE US?**

Aside from being the UK's leading 'smile in a day' experts we are also committed to our employees, our people really are our greatest asset, as such we invest in and reward all our staff.
- Full training, support and mentoring
- 31 days annual leave
- A day off to celebrate your birthday

**Salary**: £21,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Leeds, LS10 1AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer support: 2 years (required)

Work Location: In person

Reference ID: EVONPE

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