Helpline Call Handler

1 week ago


Leeds, United Kingdom Karma Nirvana Full time

At Karma Nirvana, we are committed to providing the highest quality of support and care to our service users. As such, we place a strong emphasis on the well-being of our Call Handlers and have implemented trauma-informed policies and processes to ensure that they receive the support they need to do their job effectively. It is a critical role that requires a high level of empathy, resilience, and professionalism.

Summary of responsibilities:
2. To support male and female victim and survivors

3. To support all service users who disclose current or historic sexual abuse

4. Call handlers shall support callers in identifying all the options available to them. Call Handlers must not tell victims and survivors what they “should do”, but inspire victims and survivors to make empowered decisions for themselves. Call handlers shall maintain high standards of conduct through a focus on empowerment and non-judgement.

5. Call handlers shall provide support to all service users in a professional manner with calmness, sensitivity, empathy and through non-judgement.

**HOW to APPLY**

Pay: £22,000.00-£24,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Support worker: 1 year (required)
- violence against women and girls: 1 year (preferred)

**Language**:

- English (required)
- Punjabi (preferred)
- Urdu (preferred)
- Bengali (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 03/11/2024


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