Customer Service Advisor

2 weeks ago

Rickmansworth, United Kingdom Mobilize Financial Services Full time

Mobilize Financial Services, the financial services partner of the Alliance Renault-Nissan-Mitsubishi brands is looking for Customer Service Advisors to join our growing team.

Reporting directly to your Team Leader, you will be the proactive point of contact between Mobilize Financial Services, its customers, and our suppliers working in our customer service department. Administering all tasks with a high level of accuracy withintimescales, you will be focused on achieving team objectives and targets. By building strong working relationships with your colleagues, and across the business you will be able to continually improve processes, reduce and monitor costs and minimise losses.

**The Offer**

The base salary for this role is £25,000 per annum plus up to 6% non-contractual bonus. Mobilize Financial Services also offers a highly competitive benefits scheme which includes:

- 27 days annual leave plus a half day on Christmas and New Year’s Eve and bank holidays
- Private health care for yourself
- Competitive employer contribution pension plan
- Access to our retail / goods discount voucher scheme for hundreds of stores / brands
- Access to a company vehicle scheme (after successful probation).

At the start of your employment, you would be expected to work from the office for at least 12 weeks to work through our induction and training process, after which time and with agreement from your line-manager you may be offered the opportunity for **flexible home-working.**

Your basic hours of work will be 37.5 hours per week with the normal hours of work operating in shifts of:

- Week 1, Monday to Friday - 0830 - 1700
- Week 2, Monday to Friday - 0930 - 1800; including one hour for lunch.
- You will also be required to work a maximum of 1 in 4 Saturdays (0900 - 1700) which would earn you a day off in lieu, to be arranged by your line manager plus 4 additional Saturdays throughout the course of the year 0900 - 1500 (for which no lieu day isearned).
- Shift patterns are agreed in advance giving you plenty of opportunity to plan your schedule accordingly_

**About You**

As a part of this position, you will promote Mobilize and the alliance brands, exemplifying our values to help grow the business responding to all customer and supplier enquiries in an efficient and courteous manner. To do this we are looking for peoplewho are:

- Highly accurate, with a keen eye for detail and a pro-active approach to solving problems.
- Excellent communicators able to handle a high volume of inbound and outbound calls with autonomy.
- Computer literate with a good general standard of numeracy.

**Working With Us**

Mobilize is present today in over 30 countries across Europe, North Africa, South America, and Asia and takes pride in our pioneering spirit and our agile, enthusiastic people who are at the heart of our business. We are recognised as one of the **UK’s Best Workplaces** (large company category), **Best Workplaces for Wellbeing** and **Best Workplaces for Women**.

Our company culture is focused around The Mobilize FS Way and the 6 core values; We Love All Our Customers, We Decide and Do, We Do the Right Thing, We Speak the Truth, We Transform Together, We Make It Simple.

Mobilize Financial Services strives to be diverse and inclusive; a place where we can all be ourselves. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent, top-down effort to be role modelson what diversity, inclusion and belonging mean

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