Facilities Helpdesk Coordinator

5 days ago


Welwyn Garden City, United Kingdom Quantum Care Full time

**Facilities Help Desk Coordinator
- Office Based**

**Full time**

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex.

**Main Responsibilities**:

- To be able to co-ordinate Internal maintenance engineers/decorators and external contractors, including working alongside other external helpdesk operatives and systems
- To be able to plan maintenance and decorating work effectively
- Identify and escalate situations requiring urgent attention
- Keep up-to-date with system information, changes and updates
- Raising and processing purchase orders
- Advise help desk callers on appropriate actions being taken

**Knowledge & Experience**:

- Minimum requirement of relevant qualifications in at least one of: English and Maths GCSE Grade A* to C
- Proven sufficient experience in dealing with contractors and suppliers in accordance with service standards and agreements operating a CAFM system
- The ability to deal tactfully, calmly and effectively with a wide range of people from within and outside the organisation
- Understanding of Health & Safety compliance and working with Service Level agreements and Key Performance Indicators

**If you believe this is the job for you, we would love to have you join our team and in return we will provide the following rewards & benefits**:

- Career development opportunities and recognition of career milestones
- Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life.
- Company Pension Scheme (after 1 years’ service)
- Free DBS check
- Access to retail discounts and offers
- Refer a friend scheme of £500 per referral

**Job Types**: Full-time, Permanent

Pay: £26,250.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Will you be able to reliably commute or relocate to Welwyn Garden City, AL7 1TS for this job
- Are you authorised to work in the United Kingdom?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 14/03/2025
Reference ID: HO/FHC/2702



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