Customer Service Representative

2 days ago


Sutton Coldfield, United Kingdom Evolution Vaping Ltd Full time

Evolution Vaping have an exciting opportunity for a Customer Service Representative to join our friendly team based at Maybrook Business Park in Sutton Coldfield.

The role of Customer Service Representative will involve interacting with customers throughout the day and will be the main point of contact for our company’s client base.

**Key Responsibilities include**:

- Dealing with Customer Complaints, Returns and Queries
- Escalating enquiries to the appropriate team, when necessary
- Checking product or service availability
- Passing customer feedback onto the product or sales team to improve the company’s performance
- Handling incoming customer calls
- Live web chats adhering to the customer’s needs
- Providing the appropriate service and information or referring clients to another department
- Resolving customer complaints
- Maintaining an excellent customer relationship
- Logging faults and ordering replacement products
- Responding to customer reviews and feedback
- Dealing with lost parcel claims
- Liaise with couriers and arrange courier collections
- Deal with postal and dispatch issues

**Job Type**: Full-time, Permanent - 45 hours per week

**Salary**: £11.00 per hour

**Staff Benefits**:

- Casual dress code
- Free on-site parking
- Staff discount
- On-site Gym

**Salary**: £11.00 per hour

**Benefits**:

- Casual dress
- Employee discount
- Flexitime
- Free parking
- On-site parking

Ability to commute/relocate:

- Sutton Coldfield: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 1

Flextime



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