Software Training Specialist

2 weeks ago


Wakefield, United Kingdom Jobheron Full time

An innovative technology company that creates integrated EPOS Systems is looking for a passionate and driven Software Training Specialist to join their fast-growing hospitality technology business in Wakefield.

Key to the role will be developing an excellent functional understanding of the system, so previous experience in hospitality and/or point of sale systems would be highly beneficial.

**About the Company**

They are an innovative technology company. They create integrated technology that meets the real needs of their customers.

All of their products are centred around and integrated with their hospitality EPOS system and backed up by their exceptional personal support. They put their customers first in everything they do.

**Key Responsibilities**:

- Developing an excellent knowledge of the products and keeping this up to date as new features are developed
- Keeping abreast of current and new training methods and tools
- Developing & improving customer facing knowledge base / user guide
- Developing & improving internal agents’ knowledge base / user guide
- Developing customer training videos in collaboration with our marketing director
- Developing in-app training flows using the customer onboarding tool
- Face to face and remote training of new and existing customers in their EPOS and related software
- Training new members of staff in their EPOS and related software
- Training existing staff members in new features & developments

**Required Experience**:

- Previous hospitality and/or Point of Sale experience
- Previous training experience

**Required Skills**:

- Excellent communication skills, both written and verbal
- An aptitude and interest in technology & software
- A proven ability to learn new software and how it should be applied
- A can-do attitude
- A customer focussed mindset

**Benefits**:

- The opportunity to join a small, fast growing technology company
- Flexible working hours and location
- Company share option scheme for top performers
- Company pension

Sounds interesting? Click **APPLY** to send your CV for immediate consideration.

IND123



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