Senior Clinical Team Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

***

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
An exciting fixed term or secondment opportunity has arisen at Woodlands for a Full time Senior Clinical Team Administrator to cover maternity leave.

This post is based on Avocet ward and will also support the wider admin team covering other areas at the Woodlands as required.

This role would suit somebody that is interested in developing their leadership skills and higher learning whilst working in a challenging, fast paced environment. Working on your own initiative with an ability to delegate and prioritise as being a team player is essential. Efficient time management and good planning is crucial to this role to allow the best quality of service.

**Main duties of the job**:
As part of this role you will provide support for the Matron, Clinical Team Leader, nursing staff and Medics whilst overseeing the daily ward administrative procedures run smoothly and data is kept up to date in an accurate and timely manner.

You will need to have a good understanding of the importance of H/R procedures and will have supervisory responsibility for a small number of the admin in the team.

Preferably, you should have experience of patient software systems although training on Lorenzo (patient administration system) will be given.

The successful applicant must have good typing and minute taking skills and be confident in their computer skills.

**Working for our organisation**:
**Benefits**:
Benefits included with this role are:

- NHS pension
- A comprehensive in house & external training programmes
- Career progression
- Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- Staff physio service
- Gym membership
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:

- Provide secretarial / administrative support to the team, ensure the workload of the clinical support team is prioritised to ensure patient safety and meet quality standards.
- Tasks from CTL/ Matron - this includes, HR form changes, updating the electronic system ESR, room bookings and cancellations, any adhoc tasks, away day attendance/preparation, note taking.
- Taking minutes for meetings
- Note taking for investigations, organising, sending letters and reports
- Typing up letters, reports for Medics, audio typing
- Supporting and engaging with H/R procedures,
- Keeping personnel files up to date
- Live typing in patient reviews
- Provide supervision, support appraisals and training to a number of identified (lower banded) admin staff.
- Deal effectively with all types of patient referrals liaising directly with General Practitioners, clinical and medical staff from other areas, service users and their relatives.
- Manage and re-arrange team appointment systems and diaries.
- Complete audits as required
- Logging IT /Maintenance jobs
- New starters - provide support and access to IT systems
- Salto - unlocking and re-setting smart cards
- providing cover to ward admin and support where needed.
- Providing cover to other areas as needed.
- Roster updates
- Archiving

**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ 2 in Customer Services/NVQ 3 in Business administration or equivalent

**Desirable criteria**:

- Knowledge of Trust electronic system

**Experience**:
**Essential criteria**:

- Working on own initiative without supervision

**Desirable criteria**:

- Day to day line management

**Skills**:
**Essential criteria**:

- ICT skills including Microsoft or equivalent

**Desirable criteria**:

- E