Clinical Support Team Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
**Clinical Support Team Administrator - Suffolk Wellbeing Service**

Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Wellbeing Suffolk are looking for an extremely professional, conscientious, calm and confident individuals to be a part of our Administration Team.

This role will be supporting the Clinical Support Team. This will involve working closely with professionals and the general public. Working with different electronic patient systems to maintain patient information. This role will offer a variety from referrals into Suffolk Wellbeing, taking phone calls, update of patient records and general admin support to the clinical team as well inputting of incoming referrals. This role is working a shift pattern of 8am - 4pm and 10am - 6pm, hybrid working.

**Main duties of the job**:

- Previous administration experience is essential.
- Full training will be given for this role.
- You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
- You will be able to evidence a flexible response to service needs and the ability to think creatively.
- Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
- Experience of working on the telephones and dealing with patients

Essential criteria:

- Experience of working in a busy office.
- Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
- Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
- Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Why work for us?** We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

**Why Norfolk and Suffolk?** The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

**Detailed job description and main responsibilities**:
Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ 2 Customer Services or equivalent
- NVQ 3 Business Administration or equivalent or working towards

**Desirable criteria**:

- Knowledge of Trust electronic records system

**Experience**:
**Essential criteria**:

- Understanding and experience of working with a full range of administration proceedures and systems gained through practice at intermediate level
- Working on own initia