Client Services Administrator- Long Melford Swayne and Partners
6 days ago
Job Title: Client Services Administrator (CSA)Location: Swayne & Partners part of Kin Vet Community Long MelfordJob Type: Full or Part Time this role includes working weekendsSalary: 12.21 per hourReporting to: Client Services ManagerAbout Swayne & Partners Long MelfordLong Melford is a warm and welcoming community practice that is part of the Swayne & Partners group a highly respected network of four small animal clinics in Suffolk. Each branch works closely together to provide exceptional care to clients and their pets.Swayne & Partners is part of Kin Vet Community a vet-led collective of 19 practices across Essex Suffolk Hertfordshire Kent and Southwest London. Together were committed to compassionate high-quality care for pets and their owners while supporting our teams through collaboration and shared resources.The Long Melford clinic offers modern facilities a loyal client base and the support of our hospital site in Bury St Edmunds which operates 24/7 and provides access to advanced procedures and diagnostics.About the RoleWere looking for a friendly proactive and professional Client Services Administrator (CSA) to join our Long Melford team. As the first point of contact for our clients youll play a vital role in ensuring every interaction is welcoming efficient and supportive.Youll work closely with our veterinary and nursing teams to deliver outstanding service ensure smooth day-to-day operations and help maintain the high standards that our clients expect.Key Responsibilities:Provide a warm professional welcome to clients in person and over the phone.Maintain a clean organised reception area and uphold excellent front-of-house standards.Manage appointment bookings efficiently to ensure smooth clinic operations.Take payments accurately and in line with company policy.Proactively contact clients to rebook missed appointments or follow up on estimates.Keep client and patient records up to date including contact insurance and medical details.Support the promotion of the Kin Vet Community Health Care Plan.Handle insurance claims and client accounts in line with company policy.Respond promptly and warmly to emails and client enquiries.Work collaboratively with colleagues to ensure a seamless client experience.(Please note: these responsibilities are not exhaustive and may evolve as part of the role.)What Were Offering:25 days annual leave increasing with service (up to 30 days) plus bank holidaysPrivate Healthcare with VitalityOccupational Health ServicesFree eye test vouchers and contribution towards glasses for VDU usersEnhanced maternity/paternity leaveOccupational sickness payGenerous colleague discount scheme for up to 5 registered petsHow to Apply:If youre an enthusiastic and caring individual who thrives in a client-facing role and enjoys being part of a supportive team wed love to hear from youTo apply please email your CV to or contact the Long Melford team on to find out more.Swayne & Partners part of Kin Vet Community is an equal opportunities employer and welcomes applications from candidates of all backgrounds.Required Experience:Unclear Seniority Key Skills Fashion Retail,CSS,HTML,Banking & Finance,Health And Safety Management Employment Type : Full-Time Experience: years Vacancy: 1
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Suffolk, United Kingdom Kin Veterinary Community Full timeLocation: Swayne & Partners Long MelfordJob Type: Full-time 40 hours per week (possibly including some weekends on a rota basis)Clinical Directors: Tom BerryHead Nurse: Joy FortisAbout Us:Long Melford is a wonderful community practice that is part of the Swayne and Partners group. Swayne and Partners is a highly respected group of four veterinary clinics...
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