Telephone Collections Agent
3 days ago
Do you have what it takes to remain objective and focused on the end goal during difficult conversations? Do you have a positive mindset and determination to exceed set targets? If this describes you, we'd love to hear from you
Acorn Recruitment is currently seeking a Telephone Collections Agent on behalf of our client in Truro, Cornwall.
In your role as Trainee Collections Agent, you will communicate with our clients' customers to agree outstanding resolutions to their arrears. You will be responsible for a portfolio of accounts which will be worked effectively.
Full training is provided, consisting of up to 12 weeks in our dedicated development team. Here you will be trained how to speak with control and direction, and with an empathetic approach towards our customers.
A competitive starting rate of £10ph and uncapped commission. Once basic training is complete the rate will move to £11ph with an additional increase to the commission rate.
**Responsibilities**:
- Contact customers with outstanding arrears and negotiate payment terms and schedules
- Manage own portfolio of customer accounts
- Strict adherence to compliance and core standards of our clients and regulators
- Work towards and exceed weekly targets to gain commission
- Operate independently in a team environment
- Attend educational programs and training sessions for professional growth and personal development, including updates to industry regulations and company policies
Person Specification:
- Demonstrated skills in negotiating and resolving conflict
- A positive outlook when dealing with a difficult situation
- Drive to meet weekly sales goals
- Ability to speak persuasively and give clear transparent information
- Telephone experience preferred but not essential, as full training will be provided
- Accurate data entry skills
- Basic level of IT skills required
Pay and Rewards:
- Wage whilst training £10ph, moving up to £11ph once complete (6 - 12 weeks)
- Significant opportunity to increase your base rate up to £17ph
- Competitive commission-based reward structure in addition to salary. OTE £45,000+
- All expenses paid company events such as a yearly holiday and other all-expenses paid recreational trips
- Regular ad-hoc incentives alongside commission structure
- 3rd party training courses
- Working hours will be Monday to Friday 09:00 - 17:30 and 1 in 3 Saturdays worked 09:00 - 13:00
Acorn Recruitment acts as an employment agency for permanent recruitment.
-
Telephone Collections Agent
7 days ago
Truro, United Kingdom MIL Collections Limited Full timeMIL Collections is a lively and vibrant office based in Truro, Cornwall. As a long running business, MIL Collections has gained a positive reputation for being a progressive and ambitious work place. We are seeking a motivated and inspired individual to join our expanding team. Do you have what it takes to remain objective during difficult conversations,...
-
Telephone Collections Agent
3 days ago
Truro, United Kingdom MIL Collections Limited Full timeMIL Collections is a lively and vibrant office based in the heart of Truro, known as a progressive and positive workplace. We are searching for a confident and motivated individual to join our bustling call centre. Do you have what it takes to remain calm and driven during difficult conversations? As a member of our expanding team you will communicate via...
-
Telephone Recovery Agent
1 day ago
Truro, United Kingdom MIL Collections Limited Full timeMIL Collections is a lively and vibrant office based in Truro, Cornwall. As a long running business, MIL Collections has gained a positive reputation for being a progressive and ambitious work place. We are seeking a motivated and inspired individual to join our expanding team. Do you have what it takes to remain objective during difficult conversations,...
-
Trainee Telephone Recovery Agent
1 day ago
Truro, United Kingdom MIL Collections Limited Full timeMIL Collections is a lively and vibrant office based in Truro, Cornwall. As a long running business, MIL Collections has gained a positive reputation for being a progressive and ambitious work place. We are seeking a motivated and inspired individual to join our expanding team. Do you have what it takes to remain objective during difficult conversations,...
-
Telephone Recovery Agent
2 weeks ago
Truro, United Kingdom MIL Collections Limited Full time**No Experience Required** MIL Collections is a lively and vibrant office based in the heart of Truro, known as a progressive and positive workplace. We are searching for a confident and motivated individual to join our bustling call centre. Do you have what it takes to remain calm and driven during difficult conversations? As a member of our expanding...
-
Rental Agent
3 weeks ago
Truro, United Kingdom Thrifty Car & Van Rental Full timeLocation: Truro This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your...
-
Rental Agent
3 weeks ago
Truro, United Kingdom Thrifty Car & Van Rental Full timeLocation: TR4 9LD, Truro, Cornwall, South West, UKLocation: TruroThis role is a zero-hour contract, we are looking for someone who can be available across the week.Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.In...
-
Fulfilment Agent
1 week ago
Truro, United Kingdom Calor Gas Ltd. Full timeAre you seeking a new opportunity? Join our client's team: **Perks**: Free on-site parking, provided PPE, comprehensive training. **Career Development**: Access to Manpower 'MyPath' for online courses. **Responsibilities**: - Delivering exceptional customer service. - Ensuring safe and professional operations in line with client standards. - Assisting in...
-
Office Administrator/secretary
1 week ago
Truro, United Kingdom Lodge & Thomas Full timeLodge & Thomas are a professional firm of Chartered Surveyors, Auctioneers and Estate Agents based in the City of Truro. We are seeking a motivated and professional person to join our team. The role involves general office administration duties to assist our professional department of Surveyors and Auctioneers; including typing letters, reports and...
-
Production Assistant
2 weeks ago
Truro, United Kingdom Acorn by Synergie Full time**Do you have experience working a Production Assistant?** We are currently recruiting for a Production Assistant based between Truro and Falmouth. **What will the role involve?** - Dealing with customers face to face who call into the office - Answering telephone calls in a timely, polite and professional manner - Building quotations and inputting them...