Telephone Collections Agent
2 days ago
MIL Collections is a lively and vibrant office based in the heart of Truro, known as a progressive and positive workplace.
We are searching for a confident and motivated individual to join our bustling call centre. Do you have what it takes to remain calm and driven during difficult conversations?
As a member of our expanding team you will communicate via telephone to our clients’ customers in order to agree outstanding arrears. You will be responsible for a diary of accounts which will be worked effectively daily.
Full training is provided, consisting of up to 12 weeks in our dedicated development team. You will learn to talk with control and direction, whilst holding an empathetic approach to debtors.
**Upon completion of induction and training starting salary at £12.50ph**
- Contact customers with outstanding arrears and negotiate payment terms and schedules.
- Manage a portfolio of accounts.
- Strict adherence to compliance, GDPR and core standards of our clientele.
- Work towards and exceed weekly targets to gain commission.
- Operate both independently and in a team environment.
- Attend in house training and educational programmes for professional growth, resulting in personal development.
- **Employer Desires**_
- Demonstrated skills in negotiating and resolving conflict.
- A positive outlook when dealing with difficult conversations.
- Drive to meet weekly and monthly sales targets.
- Ability and confidence to liaise and give transparent and clear information.
- Accurate data entry skills.
- Basic level of IT skills requires.
- Telephone experience is preferred but no essential.
- **Pay and Benefits**_
- **£11PH whilst training, moving up to £12.50PH once complete** (up to 12 weeks)
- Significant opportunities to **increase your hourly rate up to £25.**:
- Competitive commission-based reward structure in addition to salary.
- **(OTE £45,000+)**:
- An ability to grow within a quickly expanding business.
- **All expenses paid** company events, such as a yearly holiday and other all-expenses paid trips.
- Regular incentives and rewards.
- 3rdparty training courses.
Working hours: Monday-Friday 9AM to 5:30PM.
**Job Types**: Full-time, Permanent
**Salary**: From £25,200.00 per year
**Benefits**:
- Company events
- Health & wellbeing programme
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Yearly bonus
Work Location: In person
-
Telephone Collections Agent
6 days ago
Truro, United Kingdom MIL Collections Limited Full timeMIL Collections is a lively and vibrant office based in Truro, Cornwall. As a long running business, MIL Collections has gained a positive reputation for being a progressive and ambitious work place. We are seeking a motivated and inspired individual to join our expanding team. Do you have what it takes to remain objective during difficult conversations,...
-
Telephone Collections Agent
2 days ago
Truro, United Kingdom Synergie Full timeDo you have what it takes to remain objective and focused on the end goal during difficult conversations? Do you have a positive mindset and determination to exceed set targets? If this describes you, we'd love to hear from you! Acorn Recruitment is currently seeking a Telephone Collections Agent on behalf of our client in Truro, Cornwall. In your role as...
-
Telephone Recovery Agent
55 minutes ago
Truro, United Kingdom MIL Collections Limited Full timeMIL Collections is a lively and vibrant office based in Truro, Cornwall. As a long running business, MIL Collections has gained a positive reputation for being a progressive and ambitious work place. We are seeking a motivated and inspired individual to join our expanding team. Do you have what it takes to remain objective during difficult conversations,...
-
Telephone Recovery Agent
2 weeks ago
Truro, United Kingdom MIL Collections Limited Full time**No Experience Required** MIL Collections is a lively and vibrant office based in the heart of Truro, known as a progressive and positive workplace. We are searching for a confident and motivated individual to join our bustling call centre. Do you have what it takes to remain calm and driven during difficult conversations? As a member of our expanding...
-
Rental Agent
3 weeks ago
Truro, United Kingdom Thrifty Car & Van Rental Full timeLocation: Truro This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your...
-
Rental Agent
3 weeks ago
Truro, United Kingdom Thrifty Car & Van Rental Full timeLocation: TR4 9LD, Truro, Cornwall, South West, UKLocation: TruroThis role is a zero-hour contract, we are looking for someone who can be available across the week.Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.In...
-
Fulfilment Agent
1 week ago
Truro, United Kingdom Calor Gas Ltd. Full timeAre you seeking a new opportunity? Join our client's team: **Perks**: Free on-site parking, provided PPE, comprehensive training. **Career Development**: Access to Manpower 'MyPath' for online courses. **Responsibilities**: - Delivering exceptional customer service. - Ensuring safe and professional operations in line with client standards. - Assisting in...
-
Office Administrator/secretary
7 days ago
Truro, United Kingdom Lodge & Thomas Full timeLodge & Thomas are a professional firm of Chartered Surveyors, Auctioneers and Estate Agents based in the City of Truro. We are seeking a motivated and professional person to join our team. The role involves general office administration duties to assist our professional department of Surveyors and Auctioneers; including typing letters, reports and...
-
Production Assistant
2 weeks ago
Truro, United Kingdom Acorn by Synergie Full time**Do you have experience working a Production Assistant?** We are currently recruiting for a Production Assistant based between Truro and Falmouth. **What will the role involve?** - Dealing with customers face to face who call into the office - Answering telephone calls in a timely, polite and professional manner - Building quotations and inputting them...
-
Call Centre Agent
5 hours ago
Truro, United Kingdom EE Full timeFull time: Permanent Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Start Date: 2nd March 2026 Location: EE Truro contact centre, Calnick street, TR1 2JQ What’s in it for you? - Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme - Online GP –...