Care Coordinator

3 days ago

Letchworth, United Kingdom Caremark - Home Care in North Herts & Stevenage Full time

As a Care Coordinator you along with your team will drive the business forward whilst being part of our quickly growing business providing excellent care to the people we support

**Reports to**

Care Manager

**Summary of role**

To ensure all visits are allocated for the people we support, to match suitable Care and Support Workers and to maintain appropriate office procedures.

**Principal responsibilities**
- Answering incoming telephone enquiries.
- Maintain communication with care and support workers and service users regarding rotas.
- Building and maintaining relationships with other professionals we work alongside.
- Identifying gaps in the rota and sourcing new packages of care via E-brokerage or privately
- Processing new client referrals including arranging assessments and start dates.
- Preparing appropriate documentation for Field Care Supervisors.
- Permanent allocation and templating of Care & Support Workers to all client visits and ensuring all visits are always covered.
- On call Duties - Rota basis
- Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date at all times.
- Ensuring all other records are kept up to date.
- Assist with team meetings and event organisation.
- Authorisation and management of annual leave.
- Managing an area of care and support workers and service users.
- To work closely with the Field Care Supervisor.
- To ensure compliance with all office systems and procedures.
- Production of reports and management information as required.
- Being part of the on-call team which includes early morning, evenings and weekends.
- Recording and addressing issues that arise ‘Out of Hours’.
- Dealing with emergencies when On Call - which could include going to support the care assistant or person we support until emergency services arrive during mornings, evenings and weekends
- Completing weekly manager reports for care manager
- Keeping our CRM (Leads) up to date on People Planner
- Work towards lead time of 3 weeks

**Benefits**:

- Company events
- Company pension
- Free flu jabs
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme
- Store discount

**Schedule**:

- Monday to Friday
- Overtime
- Weekend availability
- Part of On Call Team

**Experience**:

- providing care: 1 year (required)

**Licence/Certification**:

- UK Driving Licence (required)

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