Renault Contact Centre Advisor

7 days ago

Walsall, United Kingdom RAC Full time

**About The Role**:
RAC have exciting opportunities to join our Branded Contact Centre as part of **Renault **as a **Contact Centre Advisor**.

With a starting salary of **£20,597**, including free top level RAC breakdown cover, this role will put you at the heart of delivering Renaults customer solutions.

**Working hours: Monday to Thursday between 8am to 9pm, Friday between 8am and 6pm.**

As a Contact Centre Advisor, you will be working in the Contact Centre delivering world class customer service to all Renault and Dacia Customers and Dealerships. You can expect to be very busy dealing with multiple queries and task including, dealing with and resolving complaints, achieving KPI’s and upsells and building relationships with stakeholders across the Business.

**Key Accountabilities.**
- Have a real desire to engage with your customer and deliver a fist class service
- Achieve individual and department KPI’s and quality measures
- Identify opportunities for up sell/brand reinforcement
- Ensure any written communication is accurate, reflects the tone of voice and reinforces the Brand
- Build and update product and process knowledge
- Build relationships with the retailers involving them in all matters relating to their customers
- Be a genuine team player

**Previous contact centre experience is not necessary, however the ability to demonstrate exceptional customer service is required.**

You will be dealing with complaints and issues so being able to take control of a situation and resolve effectively is exactly what this role requires. You will need to be able to demonstrate confidence when speaking with your customers and have excellent keyboard and admin skills.

**In return, we offer a competitive salary of £20,597, contributory pension scheme, life insurance, 25 days annual leave, free on-site parking across all 3 sites and free RAC breakdown cover. We also offer a range of other flexible employee benefits for you to choose from.

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