Renault Contact Centre Administrator

1 week ago

Walsall, United Kingdom RAC Full time

RAC have an exciting opportunity for an Administrator to join our **Renault Contact Centre** Team on a Full Time, Permanent basis.

As an Administrator you will provide administrative support to the Renault UK Contact Centre teams and ensure attention to detail is followed whilst dealing with administrative tasks, processing goodwill requests, distributing work requests to the widerteam and maintaining any admin databases. You can expect to be making outbound calls to dealers and Renault departments to resolve outstanding concerns whilst supporting the Maple Cross Liaison Manager with workflow distribution.

You will be required to work 35 hours a week, Monday to Friday - 8:30am till 4:00pm.

Key Accountabilities;
- Achieve individual and department KPI’s and quality measures
- Use every contact as an opportunity to cleanse the manufacturer database
- Ensure any written communication produced reflects the brand tone of voice
- Build and update product and process knowledge
- Facilitate outbound calls to customers, dealers, and RUK when necessary to seek information or provide updates.
- Accurately record all incoming Director and Executive Office correspondence to allow reporting and insight to be produced on trends
- Audit and authorise invoices, ensuring process is adhered to.
- Process invoices in line with RUK timescales, working closely with Renault UK Finance teams to ensure dealer and customer invoices are paid promptly.
- Capture dealer invoice reasons in a monthly spreadsheet to allow warranty to claim back against factory goodwill spend.
- Submit monthly warranty claim back data in line with agreed timescales.
- Represent RUK Contact Centre in monthly/quarterly meetings with the hire car provider to address any issues or discuss any outstanding payments.
- Produce a variety of key reports.
- Support the Maple Cross team in handling simple customer or dealership activities ensuring information is captured accurately in the relevant systems

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