SMR Contact Centre Team Manager

1 week ago

Walsall, United Kingdom RAC Full time

Job DescriptionContact Centre Team Manager - SMR DepartmentLocation: BescotContract: Full-time, PermanentSalary: Up to £36,000 per year (DOE) + benefitsHours: 40 per week, Monday-Friday (8am-6pm shifts), plus rotating weekends with rest daysWhy join us?RAC is on an exciting growth journey, and we’re looking for a dynamic Contact Centre Team Manager to lead our Service, Maintenance & Repair (SMR) department. This is your chance to be part of a team that puts customers first, drives performance, and supports colleagues to thrive.What you’ll be doingLead and inspire a team of contact centre colleagues across multiple channels.Deliver exceptional service to members and non-members, keeping customers at the heart of everything we do.Set high standards aligned with RAC values, ensuring service and commercial goals are met.Create a customer-first culture by resolving requests at first contact and driving ownership.Build a high-performance environment through coaching, engagement, and development.Drive KPIs to balance productivity, service quality, and cost efficiency.Support career growth with regular performance and development reviews for your team.What you’ll bringP...

  • SMR Contact Centre Team Manager

    2 weeks ago

    Walsall, United Kingdom RAC Full time

    Contact Centre Team Manager - SMR DepartmentLocation: BescotContract: Full-time, PermanentSalary: Up to £36,000 per year (DOE) + benefitsHours: 40 per week, Monday-Friday (8am-6pm shifts), plus rotating weekends with rest daysWhy join us?RAC is on an exciting growth journey, and we’re looking for a dynamic Contact Centre Team Manager to lead our Service,...

  • SMR Contact Centre Team Manager

    2 weeks ago

    Walsall, United Kingdom RAC Full time

    Contact Centre Team Manager - SMR DepartmentLocation: BescotContract: Full-time, PermanentSalary: Up to £36,000 per year (DOE) + benefitsHours: 40 per week, Monday-Friday (8am-6pm shifts), plus rotating weekends with rest daysWhy join us?RAC is on an exciting growth journey, and we’re looking for a dynamic Contact Centre Team Manager to lead our Service,...

  • SMR Contact Centre Team Manager

    2 weeks ago

    Walsall, United Kingdom RAC Full time

    Contact Centre Team Manager - SMR DepartmentLocation: BescotContract: Full-time, PermanentSalary: Up to £36,000 per year (DOE) + benefitsHours: 40 per week, Monday-Friday (8am-6pm shifts), plus rotating weekends with rest daysWhy join us?RAC is on an exciting growth journey, and we’re looking for a dynamic Contact Centre Team Manager to lead our Service,...

  • SMR Contact Centre Team Manager

    2 weeks ago

    Walsall, United Kingdom RAC Full time

    Contact Centre Team Manager - SMR DepartmentLocation: BescotContract: Full-time, PermanentSalary: Up to £36,000 per year (DOE) + benefitsHours: 40 per week, Monday-Friday (8am-6pm shifts), plus rotating weekends with rest daysWhy join us?RAC is on an exciting growth journey, and we're looking for a dynamic Contact Centre Team Manager to lead our Service,...

  • SMR Contact Centre Team Manager

    2 weeks ago

    Walsall, United Kingdom RAC Full time

    Job DescriptionContact Centre Team Manager - SMR DepartmentLocation: BescotContract: Full-time, PermanentSalary: Up to £36,000 per year (DOE) + benefitsHours: 40 per week, Monday-Friday (8am-6pm shifts), plus rotating weekends with rest daysWhy join us?RAC is on an exciting growth journey, and we’re looking for a dynamic Contact Centre Team Manager to...

  • SMR Contact Centre Team Manager

    2 weeks ago

    Walsall, United Kingdom RAC Full time

    Contact Centre Team Manager - SMR DepartmentLocation: BescotContract: Full-time, PermanentSalary: Up to £36,000 per year (DOE) + benefitsHours: 40 per week, Monday-Friday (8am-6pm shifts), plus rotating weekends with rest daysWhy join us?RAC is on an exciting growth journey, and we’re looking for a dynamic Contact Centre Team Manager to lead our Service,...

  • SMR Contact Centre Advisor

    2 weeks ago

    Walsall, United Kingdom RAC Full time

    Join Our Team as a Customer Advisor – SMR & Inspections Services | BescotAre you passionate about delivering outstanding customer service? Do you thrive in a fast‑paced contact centre environment? If so, we’d love to welcome you to our SMR & Inspections Services Team at Bescot as our next Customer Advisor.Start DateJanuary 2026TrainingTwo weeks...

  • SMR Contact Centre Advisor

    1 week ago

    Walsall, United Kingdom RAC Full time

    Overview Join Our Team as a Customer Advisor – SMR & Inspections Services | Bescot Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced contact centre environment? If so, we’d love to welcome you to our SMR & Inspections Services Team at Bescot as our next Customer Advisor. Start Date: January 2026 Training: Two...

  • SMR Contact Centre Team Manager

    2 weeks ago

    Walsall, West Midlands, United Kingdom RAC Full time

    Contact Centre Team Manager - SMR Department Location: Bescot Contract: Full-time, Permanent Salary: Up to £36,000 per year (DOE) + benefits Hours: 40 per week, Monday-Friday (8am-6pm shifts), plus rotating weekends with rest days Why join us? RAC is on an exciting growth journey, and we’re looking for a dynamic Contact Centre Team Manager to lead our...

  • SMR Contact Centre Team Manager

    1 week ago

    Walsall, West Midlands, United Kingdom RAC Full time

    Contact Centre Team Manager - SMR Department Location: Bescot Contract: Full-time, Permanent Salary: Up to £36,000 per year (DOE) + benefits Hours: 40 per week, Monday-Friday (8am-6pm shifts), plus rotating weekends with rest days Why join us? RAC is on an exciting growth journey, and we're looking for a dynamic Contact Centre Team Manager to lead our...