Customer Experience Advisor

2 weeks ago

Sidcup, United Kingdom Stephen James Automotive Limited Full time

**Customer Experience Advisor (Genius)**

Stephen James BMW Ruxley has a great opportunity for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a career with one of the worlds most admired brands in the automotive industry.

**Your role**

As a BMW Customer Experience Advisor, you will be the first point of contact for customers and will be playing a primary role in helping them identify the correct vehicle to meet their needs and lifestyle. You will be able to talk about everything BMW and demonstrate the unique features and technologies that make owning a BMW an absolute delight. You will become an expert on every model in the range and will have the ability to keep learning about our products as they develop. Full product and systems training will be provided to enable you to carry your role with confidence and passion.

**The main duties of the role include**:

- Proactively welcome customers, identify their needs and offer insightful advice and friendly, vehicle presentations
- Ensure you deliver the best customer experience
- Provide the correct specifications for vehicles and be on hand to answer any questions
- Have sound knowledge of our product range including new technologies
- Create and coordinate customer appointments, proactively organising and making necessary arrangements for test drives
- Prepare the showroom and cars for the day ahead ensuring the showroom is always presentable for customers

**Your profile**
- We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service and the BMW Brand
- Understand that a positive attitude gets great results, with both colleagues and customers
- Natural talent for connecting with people, excellent communication, and the ability to develop rapport and trust with customers
- Excellent administrative & organisational skills and enjoy problem solving
- Previous experience in a customer facing role, either in hospitality, retail, or sales, preferable advising on products
- Must be tech savvy with intermediate IT and MS skills
- Must be eligible to work in the UK
- Full valid, clean, (manual) UK Driving Licence

**About Stephen James**

Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent. As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues, Unquestionable Honesty, People Obsession, Outrageous Creativity and Giving Back to the community.

We’re passionate about making SJ a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer

**Salary and Hours**

Basic Salary £26,000, OTE £30,000 per annum and a company car

Woking hours are Monday to Friday and every Saturday (with a day off during the week) and Sundays on a rota basis

**Benefits**

Your hard work will be rewarded with 23 days’ annual holiday plus bank holidays/market-leading bonus plan/discount schemes with popular high street retailers/Pension scheme & life assurance/Company car/ Car hire scheme for family/Cycle to work scheme/Discounted servicing and access to bespoke training courses at the state-of-the-art BMW Training Academy.

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