At Your Service Agent Park Lane

**Job Number** 22193918

**Job Category** Rooms & Guest Services Operations

**Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE**

Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for an experienced **At Your Service Agent **to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke experiences for you.

**ARE YOU ELIGIBLE TO WORK IN THE UK?**

**JOB SUMMARY***

To answer and process all calls received through At Your Service (AYS) in a warm, friendly and courteous manner whilst adhering to standards. To be fully aware of the additional administrative duties within AYS.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at the London Marriott hotel park lane which includes working flexible hours in accordance with the departmental rota.
- Number of Direct Reports - 0
- Titles of Direct Reports - 0

**CANDIDATE PROFILE**

**Experience**:

- **Previous experience working within a 5* hotel or similar environment preferred**

**Skills and Knowledge**
- **Strong Communication skills (verbal, listening, writing)**:

- **Innovative**:

- **Pro-active, reliable and flexible**:

- **Able to work alone and within a team**

**Education or Certification**
- **Good command of the English language essential**

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- Be able to perform all duties of an operator.
- To be able to complete all duties on the AYS checklist.
- To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests, managers and fellow associates at all times.
- Work flexible hours on a shift basis in accordance with the departmental rota.
- Due to the nature of our business, understand that work schedules and demands of the position may vary from time to time.
- Handle guest messages in accordance with LSOPs.
- Handle all wake up calls in accordance to LSOPs.
- Assist in training of new associates when required.
- Protect guest and associate security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorised by a manager.
- At all times strive to represent Marriott in the most professional, courteous and efficient manner possible.
- Adhere to all company policies and procedures but allow for judgement and flexibility as situations demand.
- Ensure that a good relationship is kept between all other departments.
- Report any unusual occurrences/requests to management.
- Perform any reasonable request made by management.
- Handle any guest problems or complaints using the LEARN process and Service Excellence.
- Understand the Hotel’s Fire and Safety procedures. To undergo training in all fire and security measures every quarter.
- Develop a thorough knowledge of the hotel property, hotel staff, hotel services and the hours of operation.
- Handover any relevant information with necessary departments and associates.
- Participate in Service Excellence checks.
- Keep the AYS clean and orderly at all times.
- Be familiar with the AYS logbooks and their proper use.
- Report telephone faults immediately to the correct supplier and the Front Desk Manager.
- Know and be able to carry out specific duties in the case of bomb threat or medical emergency.
- Working at the front desk when requested

**OTHER**
- Performs other related tasks as assigned by managem