Reservations Co-ordinator

We are looking for a full time Reservations Co-ordinator to be the voice of Princess Cruises, providing exceptional customer service at all times to enhance the reservations and cruising experience. This role comes with a competitive salary, great benefits and a fantastic team in a growing company.

**The Role**
- Service all Travel Agents and Consumers to the highest standard. Receive and respond to in-bound calls.
- Service our travels agent partners and guests queries via webchat
- Build and maintain relationships with all trade and consumer customers.
- Handle precise requests and special projects.
- Meet departmental guidelines and as per the Reservations Policy Manual.
- Consistently demonstrated excellent customer service.

**About You**
- You will come from a background of high level service as well as experience of sales.
- Your focus will be on giving the highest level of service possible to our guests and agents and you’ll be used to working in an environment where great product knowledge helps you to stand out from the crowd.
- Naturally you’ll have high standards and will be used to working in a goal and target oriented environment.

This position has been levelled at CUK 14

To view the full job description please click here

**About Us**:
Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage. That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.

Working at Carnival UK means being part of a tight-knit but truly global team made up of friendly, happy, caring people. Parts of our business are incredibly diverse, but we work hard every day to promote even greater inclusion, fresh ideas and different perspectives. Whatever our role or background, we share high standards, heartfelt values and a sense of belonging. We’re focused on wellbeing every day, as well as being supportive and compassionate when we need it most. We stand by our Culture Essentials which help us live out our shared commitments across the globe and include our commitment to Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.

As a growing business we have a big focus on developing skills and continuous learning. From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too. So we’re determined to create opportunities for everyone to drive their development and define their own career path.

**About the Team**:
One of the best-known names in cruising, Princess Cruises is the world’s leading international premium cruise line and tour company operating a fleet of 14 modern cruise ships, carrying two million guests each year to 330 destinations around the globe. In 2017 Princess Cruises, with parent company Carnival Corporation, introduced MedallionClass holidays enabled by the Medallion, the travel industry’s most advanced wearable device, provided free to each guest sailing on a MedallionClass ship. The award-winning innovation offers the fastest way to an effortless personalised holiday giving guests more time to do the things they love most. The company is part of Carnival Corporation & plc.