Reservations Co-ordinator

4 days ago


Southampton, United Kingdom Carnival UK Full time

Princess Cruises is back sailing the world and with 15 ships sailing to over 360 destinations worldwide, this means that our business is expanding We are recruiting for a Reservations Coordinators, based in the UK to join our Contact Centre Team on a permanent& Fixed Term Contract basis.

In our hybrid working environment, you can expect to balance your time working both remotely and within Carnival House, our Southampton based office.

**The Role**

As a Reservations Coordinator your role is to provide exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
- Demonstrating excellent customer service when answering inbound calls from both Guests & Travel Agent Partners.
- Build and maintain relationships with Guests, Travel Agent Partners, and other departments within the business, leaving a lasting impression.
- Demonstrate strong sales ability & efficiency, achieving sales & telephony targets.
- Service Travels Agent and Guests queries via webchat.
- Handle precise & special requests, demonstrating expert product knowledge.

**About You**

Princess Cruises which is part of Carnival Corporation, is always on the lookout for colleagues who can demonstrate our Culture Essentials.

To be considered as a Reservations Coordinator you will also need:

- Previous experience working within both a customer Service & a sales background.
- GCSE/O level English language and Mathematics or equivalent



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