Resolution Officer

1 week ago

London, United Kingdom Marston Holding Limited Full time

Vacancy ID:
017384
Town:
London

Closing Date:
Salary:
£25,500 + £2,500 Car Allowance

Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector.

You will visit our client’s customers at their premises, both commercial and residential, to re-engage them with our client. You will also be visiting premises to establish occupier details, confirm meter readings and provide invaluable information.

Engage Services reconnect thousands of customers every week and supply a service that is vital to our client’s requirements for treating customers fairly.

What you will have

You will communicate effectively and professionally with all customers and clients

To work effectively and professionally within the policies, procedures, aims objectives and philosophy of the company

Proactively work towards all targets set

Identify and appropriately deal with all disputes in line with procedure

Be receptive and open to coaching and feedback to enhance performance delivery.

We work 40 hours per week

In return for your hard work you will receive

25 days annual leave plus bank holidays

Competitive salary

Training and Development

Pension scheme

Death in service

We are committed to our core values, they are key to the way we work and interact with our colleagues, customers and suppliers, joining us would mean upholding these values in everything thing you do:
Professionalism - Achieving the Highest Standards

Accountability - ownership and responsibility of our actions

Respect - For each other and customers

Transparency
- open in the way we engage and do business

Innovation - Enthusiasm for new ideas and technologies

We are delighted to be recruiting for a Resolution Officer to join our team.

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