Repairs Resolution Officer
6 days ago
We require an experienced officer to investigate and respond to enquiries from MP and Cllrs. The initial focus will be regarding enquiries about our engineering services - gas & heating, asbestos, electrical and ventilation. It is key that the officer is able to communicate with stakeholders at various levels of seniority and convey information to all.The Role: The Repairs Resolution Team are looking for someone to join our busy and high performing team. The Repairs Resolution Team answer stage one complaints, members enquiries and enquiries on behalf of Southwark repairs and engineering services. We see and work for the customer behind the reference number every step of the way. We are going through an exciting period of change and working to really put the customer at the heart of a modern, cost effective service. We put the customer at the heart of what we do and work to resolve issues as they arise and exceed customer expectations every step of the way. About You: Youll be speaking with customers who are not always happy but by using your negotiation, empathy and customer service skills youll be able to turn the situation around and be the advocate and link for the customer between them and our officers and repairs partners. Youll be an integral part of this vision by being the link with our customers when things go wr...
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Senior Case Officer
1 week ago
London, United Kingdom NHS Resolution Full timeNHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution’s Practitioner Performance Advice service (‘Advice’) is...
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Resolutions Officer
1 week ago
London, United Kingdom Positive Employment Full timePositive Employment is currently recruiting an experienced Resolutions Officer for our client based in Newham. **Duties and Responsibilities but not limited to**: - To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. - To be familiar with all aspects of the work of the team, legislation,...
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Senior Customer Resolutions Officer
1 week ago
London, United Kingdom Brackenberry Full timeWe are working closely alongside a Local Authority in Lewisham to assist with the appointment of a Senior Customer Resolutions Officer on a 12-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 25.13 - 32.18 per hour Summary: The Senior Customer Resolutions Officer will play...
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Resolution Officer
1 week ago
London, United Kingdom We build homes for sale or rent across the country Full timeTitle: Resolution Officer Customer Relations TeamContract type: 6 Month FTC until February 2026Persona: Part Time (18 hours per week - Wednesday 12pm - 4pm Thursday and Friday 9am - 5pm)Hours: Part time 18 hours per weekLocation: West Ham Lane Stratford or Nexus House ManchesterSalary: Inside London 32881 - 36069 and Outside London 28886 - 31876 Pro...
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Customer Resolution Officer
2 weeks ago
London, United Kingdom Page Personnel Public Sector & Not for profit Full timeThis role will be responsible for coordinating Complaints or Member Enquiries or Housing Ombudsman cases from start to finish. You will look for opportunities to resolve dissatisfaction where possible in line with complaints policy and procedures. The CustomerSolutions strategic goals are to improve performance, prevent complaints and ensure a single way of...
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Resolution Officer
1 week ago
London, United Kingdom L&Q Full time**Title**:Resolution Officer** **Contract Type**:1 year Maternity Cover** **Location: London Stratford - E15 4PH, or Manchester - M16 9HQ** **Hours: Full time - 35 hours** **Persona**:Agile 1 - 2 days office attendance required with 3 - 4 days working from home** **Salary**:£32,881 - £36,019 (London Weighted) or £28,886 - £31,876 (Regional/Outside...
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Customer Resolution Officer
2 weeks ago
South London, United Kingdom MMP Consultancy Full timeMMP Consultancy are currently working alongside an organisation based in Croydon to recruit a Customer Resolution Officer to join them on an interim contract. Responsibilities Include: - Working as part of a dedicated complaints resource to ensure you provide appropriate resolutions for customers - Being responsible for investigating complaints and members...
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Repairs Manager
4 weeks ago
London, United Kingdom Niyaa People Ltd Full timeI am looking for a Repairs manager to join a Refurbishment and Maintenance contractor in the South Buckinghamshire area. The Repairs Manager will be responsible for overseeing the response works delivery on housing maintenance sites. This is an office based position.Repairs manager duties: Line management of response supervisors and indirectly an in house...
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Repairs Officers
2 weeks ago
London, United Kingdom TRI Consulting Ltd Full timeA housing association is currently looking for a number Repairs Officers on a temporary basis for about 3 months Key responsibilities Assist with the progression and completion of day-to-day responsive repairs for our residents. Action these repairs with urgency to ensure things get fixed quickly and well Be meticulous when reviewing and accepting...
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Debt Resolution Officer
6 days ago
London, United Kingdom Newham Council Full time**Job Description Debt Resolution Officer** **£30,033 - £31,440 per annum (pro rata)** **12 months Fixed Term** **Part-Time 18 hours per week** **About Us** OneSource Debt Resolution Services is a shared serviced partnership between The London Borough of Newham and the London Borough of Havering. This in-house Enforcement Team, operates within the M25...