Desk Managed Account Executive

17 hours ago

Barlborough, United Kingdom Biffa Ltd Full time

**Changing the way people think about waste.**

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000 colleagues around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.

That is why we're the UK's No. 1 choice for business waste management.

Help us make a difference as a Desk Managed Account Executive in Barlborough.

**A quick look at the role.**

To manage and be responsible for the commercial relationship between Biffa and specified Major clients. The role will cover financial performance, growth and development, meeting the relevant KPI's and SLA's, compliance, customer satisfaction and retentionand innovative solutions.

**Why it's an opportunity not to be wasted.**
- You will have primary interface between the company and specific Major clients, responsible for ensuring business account plans are implemented, service success, contract compliance and retention.
- Retention of major clients, through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year.
- Complete customer reviews and present reports and management information using Power BI. This may include service success, landfill diversion, weights and financials.
- Assisting depots and customer services in resolving issues arising from sites, which could include Health and Safety, container changes or the introduction of alternative services.
- Ensure customer debt position is maintained in line with contractual commitments.
- Proficient engagement at all levels to enable negotiation, influencing and communication both internally and externally to deliver long term benefit to all parties.
- Route causing of QLS issues that result in either invoice delay or the production of credits, including the resolution of queries relating to payments on accounts.
- Any other reasonable duties or requests

**Requirements**:
**Here's what we require**:

- Attitude for compliance and good attention to detail
- Articulate and confident
- Good standard of verbal reasoning skills
- Analytical and able to quickly assess issues and recommend and/or implement solutions
- Ability to work in partnership with internal departments, (potential) customers and other organisations
- Robust and resilient, able to absorb pressure and respond positively
- Experience of building and maintaining customer relationships
- Solid pragmatic approach to delivering to tight deadlines and targets
- Ability to plan, organise and prioritise
- Ability to deal with conflict and negotiate / manage the appropriate outcome
- Ability to handle confidential information appropriately

**Benefits**

**And here's why you'll love it at Biffa.**
- Competitive salary
- Ongoing career development, training and coaching - Because if you don't grow, we don't grow.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Life cover.

**Dedicated to diversity.**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.

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