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Customer Service Advisor

2 weeks ago

Bristol, United Kingdom Wisteria Talent Full time

We are currently partnering with a franchised dealership in East Bristol, to find a highly motivated and customer-focused Service Advisor to join their team. If you are passionate about cars and providing exceptional customer service, this is the perfect opportunity for you to excel in a dynamic and thriving environment.

**The role**:
As a Service Advisor, you will play a crucial role in ensuring the smooth operation of the dealership's service department. You will be the first point of contact for customers who require maintenance or repairs on their vehicles, and your primary responsibilities will include:

- Greeting and assisting customers in a friendly and professional manner.
- Listening to customers' concerns and documenting vehicle issues accurately.
- Coordinating appointments and scheduling service appointments.
- Providing cost estimates and explaining repair options to customers.
- Liaising with the dealership's service technicians to ensure timely and efficient vehicle repairs.
- Keeping customers informed about the progress of their vehicle service.
- Ensuring excellent customer satisfaction and addressing any concerns or questions.
- Maintaining accurate records and documentation.
- Raising job cars, WIPs and Invoicing.

**Requirements**:
To succeed in this role, you should possess the following qualifications and skills:

- Previous experience as a Service Advisor in the automotive industry is preferred but not essential.
- Exceptional customer service and interpersonal skills.
- Strong communication and problem-solving abilities.
- Knowledge of automotive systems and terminology is a plus.
- Computer proficiency for record-keeping and appointment scheduling.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A positive attitude and a commitment to delivering outstanding customer experiences.

**Benefits**:

- Competitive salary with performance-based incentives.
- Training and development opportunities.
- A supportive and inclusive work environment.
- Employee discounts on car services and products.
- Career advancement opportunities within the dealership.

Due to the nature of this role you are required for you to be on-site 5 days a week.

**How to Apply**:
**Job Types**: Full-time, Permanent

**Salary**: £23,500.00-£27,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- Service Advisor: 1 year (required)

Ability to Commute:

- Bristol (required)

Work Location: In person