Studio Assistant

WHO WE ARE LOOKING FOR

ABOUT US

We are creative, curious and ambitious with equality, sharing, diversity, generosity and collaboration at our centre. We aspire to be a place where a diverse mix of talented people want to come and do their best work. We strive to build an inclusive culture that encourages, supports, and celebrates the individual voices of our team and reflects the communities we work with. We welcome applicants from underrepresented groups - you do not need previous experience of being a Studio Team Assistant.

Job Title: Studio Assistant

Main Objectives: To support the running of our multi-disciplinary arts venue, assist the Studio Team with hires and act as the main point of contact for visitors coming into the Studio, ensuring a smooth and pleasant experience while at SWM.

Responsible to: Studio Coordinator

Responsible for: N/a

Key working relationships: Studio Coordinator, Hires and Operations Manager, other Studio Team Assistants

Main Objectives:

- Work with the Studio Coordinator & Hires and Operations Manager to ensure all scheduling is up to date, the spaces are tidy and functioning
- To act as a welcoming face to visitors and guests, and ensuring a smooth and pleasant experience while at Studio Wayne McGregor
- To assist with answering rental enquiries and all corresponding paperwork
- To make sure the Studio is always maintained to the highest standards
- Stay in close communication with the Studio Coordinator

Key Responsibilities

Studio
- Open and close the building, as a key-holder, in line with agreed security procedures.
- Monitor a safe and secure working environment across all aspects of the building
- Monitor and report any operational building issues
- Stay on top of building and equipment inventories, ensuring storage is optimized
- Support the Studio Coordinator & Hires and Operations manager with management of building maintenance.
- To make sure office consumables; First Aid kits, groceries, stationary supplies are checked frequently and replenished as needed.
- Work closely with Studio Coordinator to assist with the day-to-day running of the studio and support the rest of the Studio Wayne McGregor team as needed.
- Act as the designated Fire Warden and First Aider when on shift (training available)
- Assisting with office systems such as telephones, printers, post, deliveries.

Hires
- Where needed, arrange any extra cleaning, manage additional guests to the space, and deliveries.
- Greet all users of the premises, coordinating any access requirements, always maintaining excellent standards of customer service.
- Ensure that all the preparation around each hire you will support on has been properly produced, including all the appropriate paperwork
- Ensure hirers have received appropriate arrival information and that the Studio and the Here East Reception are prepared for their arrival.
- Conduct health & safety induction for each hirer to ensure users are using the space in a safe manner and are properly prepared for any emergencies that may arise.
- Maintain awareness of the usage and activities within the building at all times.

Studio Wayne McGregor Activity
- Assist with all internal bookings and events on our CRM system
- Collate and distribute the weekly FreeSpace newsletter.
- Schedule FreeSpace artists use of Studio space, sending out appropriate paperwork and booking artists in with Here East
- Ensuring concise handover of information and any unfinished duties to the next Studio Assistant on shift.
- Maintain a good knowledge of all Studio Wayne McGregor activities and wider company activities
- Work with the Studio Coordinator to assist with company events such as birthdays, parties and screenings

Person Specification

Essential
- Excellent communication and customer service skills
- Resourceful and able to solve problems, in a swift and decisive manner.
- Excellent IT skills and familiarity with MS Office. Ability to learn new software.
- Excellent time management skills
- Organised, neat and tidy, with a high level of attention to detail.
- Able to work calmly under pressure.
- Ability to work independently and as part of the wider team
- Willingness to undertake training to develop skills.
- This role will involve lifting objects such as ballet barres, chairs and tables and the postholder must be comfortable lifting furniture alone or with assistance where required.

Desirable:

- First aid and/or Fire Marshall training
- Interest in contemporary arts / performance
- Experience of working in reception or similar customer service environment
- Interest in a career in arts management and/or building operations.
- Based in the local area - Newham, Tower Hamlets, Hackney and Waltham Forest

Closing date: 31 March 10am

Interviews: In person at the Studio

Hours

This is a zero-hours contract. Shift patterns are 9.30am - 6.30pm, with a minimum of one weekend day. Some evening work will be required.

Salary

£13.85 per hour (London Living Wage which