Administrator

**JOB TITLE**:
Administrator, Peninsula Heart Clinic

**REPORTS TO**:
Admin Team Leader

**LOCATION**:
Peninsula Heart Clinic, Plymouth, UK.

**JOB OVERVIEW**:
**HOURS**:
Core hours 37.5hrs/week normally, 09:00 - 17:00 Monday to Friday; however, flexibility may be required to support our services, which may also include weekends. This would however be discussed and agreed with you in advance. We expect there will be no requirement to work weekends or Bank Holidays without prior & mutual agreement.

**SALARY**:
£23,054.49+/year, depending on experience.

**RESPONSIBILITIES AND DUTIES**
- To liaise effectively and efficiently with (but not limited to) the following individuals/organisations:
◦ Consultants and their secretaries;
◦ Patients and their relatives;
◦ Referring GP’s and their offices;
◦ Private medical insurance companies;
◦ Clinical staff;
◦ NHS Trust staff;
◦ Self-Payers; and

◦ Other third-party organisations.
- To manage correspondence and telephone enquiries speedily and accurately;
- To book patients for outpatient and Cath Lab procedures onto IT systems;
- To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork is filed correctly and no notes are missing;
- To ensure all payments for self-payers are collected on the same day as their clinic visit wherever possible;
- To type letters and other correspondence accurately and swiftly;
- To ensure a log of any payments received is completed on a weekly basis and updated on the appropriate management systems;
- To provide clinic receptionist duties if required to do so;
- To maintain inventory of supplies;
- To collaborate closely with medical staff, department heads, and other administrators to support effective communication, collaboration, and problem-solving;
- To undertake mandatory training relevant to the role to remain compliant with our ways of working;
- Any other duties that may be required consistent with the nature and grade of the post.

**PERSON SPECIFICATION**

In order to fulfil this role to the required standard, the post holder will require the following skills/experience/attributes:
(E = essential, D = desirable)

**Knowledge and Understanding**

(E) Excellent spoken and written English

(D) Secretarial skills

(E) Ability to use a variety of software packages

(E) Computer literacy

(E) Good numeracy skills

(E) Understanding and sensitivity to patients’ concerns

(E) Awareness of patient confidentiality

(E) Excellent interpersonal skills

(D) Good grasp of medical terminology

(D) Prior experience in cardiology

(E) Prior experience as an administrator in an office setting

(D) Driving licence

(D) Knowledge of NHS IT systems

(D) Private medical insurance experience

**Problem Solving Abilities**

(E) Ability to manage correspondence and telephone enquiries

(E) Ability to find a solution to problems as they arise

(E) Ability to prioritise

(E) Consistent and systematic follow-up to all processes

**Risk and Responsibility**

(E) Ability to maintain patient confidentiality

(E) Ability to maintain accurate records at all times

**Skills and Presentation**

(E) Reliable

(E) Punctual

(E) Excellent organisational skills

(E) Accuracy and consistency

(E) High standard of presentation at all times

(E) Customer care skills

**Interpersonal**

(E) Excellent and tactful verbal and non-verbal communication skills

(E) Friendly and helpful attitude

(E) Ability to be a team player

(E) Willingness to engage in development appropriate for this role

(E) Demonstrate an enthusiastic approach to the role

(E) Confidence of working with senior doctors and managers

(E) Ability to be a team player

(E) Willingness to engage in development appropriate for this role

(E) Demonstrate an enthusiastic approach to the role

(E) Confidence of working with senior doctors and managers

**Job Types**: Full-time, Permanent

Pay: From £23,054.49 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- Do you live within daily commuting distance of Plymouth?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Administrator