Administration Assistant

7 days ago

Neath, United Kingdom Richard Keen Insurance Brokers Limited Full time

**About us**

Richard Keen Insurance Brokers Limited is a small business in Neath. We are professional and agile.

**About Us and The Work Place**

We are a firm of insurance brokers and financial advisers. We have been trading for 45 years and have we have a reputation for professionalism, skill and client service. We are an independent private Firm with a strong financial base. We take pride in our history but we are constantly looking to move forward and we have a modern approach in our business development

The staff are amazing; we support each other and we never want anyone to have a “bad day at work”. It is very much a “team” environment and before even considering qualifications we look for the following core qualities:

- Honest and reliable
- Kind and calm

If this is you then we want to see you.

The work environment is modern and comfortable. We worked in a relaxed but professional manner.

All training is provided by the Firm and every employee has the opportunity to progress through to client advisory roles. We fully fund and support study towards formal Chartered Insurance Institute (CII) qualifications and achievement of Cert CII and upwards are rewarded financially.

**Main Duties & Responsibilities**
- Answering telephone and either dealing with request/query or redirecting calls as appropriate
- Use the filing system to review files and deal with incoming mail
- Assisting all departments with workflow and raising system issues with the team
- Auditing of files and systems
- Assisting with basic insurance and compliance tasks
- ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.
- Operate within the FCA guidelines.
- Operate within the firm’s compliance and money laundering procedures
- Be able to prioritise effectively within time constraints

**Skills Required**:

- NO background in insurance is required
- Must be computer literate
- Good telephone manner
- Be able to work within a team environment
- Good communication skills
- Good level of written English and basic Maths

**Terms & Benefits**
- Bonus scheme and development opportunities
- In person office based at our Neath office
- Monday to Friday 9.00-5.00 (with breaks)
- We do not work weekends or bank holidays
- Five weeks paid holiday pa
- Full Private Medical insurance (for the employee only)
- Pension scheme with employer contribution

Pay: £16,796.03-£23,057.71 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Neath: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Admin JLK

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