Inbound Travel Sales Expert Basic £20-£21k Ote Up

This is an excellent opportunity for someone with fantastic sales skills to join our vibrant team in Newcastle.

Reporting to our Head of Sales and Marketing, your role will be to maximise the sales, revenue and profitability of The Artisan Travel Company’s products by adopting a professional manner, specialist knowledge and by offering the highest quality of serviceso that the customers’ needs and expectations are met and/or exceeded. This is an inbound sales position with no cold calling, good quality leads will be provided who have enquired directly to our company regarding our products.

**About the job**

**Main responsibilities**:
**Sales performance**
- To sell the complete range of The Artisan Travel Company’s products
- To achieve weekly, monthly sales and revenue targets as agreed with Sales Manager
- To maximise revenue generation by selling preferred products/airlines
- To be adaptable with sales focus to the needs of the business and directly sell into campaigns and sales incentives

**Customer Service**
- To maximise revenue by meeting and exceeding customer needs and expectations
- To build rapport with clients and maintain their confidence throughout the sales conversation.
- Use personal travel experience and product training to provide excellent advice to customers
- Take full responsibility for the administration and ongoing support of your bookings and keep client informed of its progress
- Support colleagues’ customers to ensure they receive excellent customer service in the absence of their Travel Expert.
- To respond to customer enquiries in an efficient and timely manner ensuring the company KPI’s are met.
- Handle any complaints in a professional manner and immediately inform Sales Manager

**Team role**
- To work as an efficient member of the team across all departments
- To ensure that the best interests of the company are put before personal sales goals/targets

**Personal Development**
- After initial training to pro-actively develop personal product knowledge through reading and research
- To take part in training sessions in order to enhance product knowledge and be aware of any new product
- **The following are standard responsibilities for all positions within the company**:

- Contribute to a positive working atmosphere and to the generation of good morale
- Contribute to and attend meetings and training sessions as required
- Contribute to regular reports as requested or necessary for role
- Participate in any staff review processes
- Take appropriate responsibilities to ensure the health and safety of self and others, this will also include cleanliness of your desk area
- Pursue the achievement of equal opportunities throughout the company
- Undertake any other tasks, roles and responsibilities as the company requires you to do irrespective of the level of the task

**About you**
- A confident communicator who can work well under pressure
- Must have excellent verbal and written English skills in order to provide comprehensive responses to clients
- A positive and enthusiastic person with exceptional attention to detail
- Exceptional organisational and prioritisation skills are required
- Confident with IT, particularly MS Excel
- Ability to prioritise and independently manage your workload

**What can you expect in return?**

A vibrant office environment in Newcastle

35 hours per week working on a monthly rota to include at least one Saturday (a day off in the week will be given in lieu)
- A group pension scheme and staff travel insurance
- Discounts on holidays
- Competitive Salary based on experience plus bonus structures
- OTE of between £10-£12k depending on performance

**Salary**: £20,000.00-£21,000.00 per year plus uncapped incentive schemes.

**Benefits**:

- Casual dress
- Generous holiday allowance (28 days + bank holidays with additional days earned with long service)
- Company pension
- Employee discount
- Work from home (after probation period)

Schedule:

- Monday to Friday
- Weekend availability