Graduate Property Administrator

**Graduate Property Administrator / Trainee Estate Agent**

Pedder is a local, family owned and run, high performing estate agency with 9 branches across the south east of London. The Pedder Group offer services in residential sales, lettings, property management, land and new homes, and financial services.

**We currently have an exciting opportunity available for a recent Graduate to take their first step into a career within residential property. You will join us initially as a Support Administrator for a period of 6-12 months, and then transition into the role of a front office Sales or Lettings Consultant once you have mastered the back-office processes, and built a solid understanding of Pedder Best Practice, processes, and software systems.**

We invest in our team, our business, and our community because our reputation is paramount to our success. We understand and recognise the importance of providing nothing short of outstanding service and support. If you join us, you’ll be joining a highly successful company of industry experts, providing you with a solid platform for growth and development in your property career. We will provide you with the tools that you need to be a successful Property Manager, with a strong knowledge of residential lettings.

A recognition of the key ingredients for high quality customer service and interactions is essential for this role, and previous experience in customer service or in a customer facing role is desirable. Most importantly you must have a clear interest in the industry and share our core values:
**Person spec/core values**:

- Motivation and a drive to succeed.
- Confidence - a belief that you will exceed your targets if you work hard and persist.
- Passion - a desire to be the best.
- An understanding of the importance of making a great first impression. Outstanding customer service is key.
- Positivity - having a can-do attitude so you can contribute to the great atmosphere that we strive to create within our offices and company.
- Integrity - this is in the heart of everything we do.
- Respect - listen, understand, and work collaboratively.
- Organisation - having a good attention to detail and an ability to manage a busy diary.
- Willingness to go the extra mile to support your colleagues.

**Brief duties of the role**:
At Pedder no day is ever the same, however below you will find an outline of some of your key supportive duties:

- To assist with/complete all aspects of administration required for both sales and lettings within any allocated branch (or other), understanding all relevant processes in full in order to step in and provide support when required.
- To support consultants with the completion of both sales and lettings files as allocated in the division
- of labour.
- Produce agreements and documents for approval and signature.
- Meet and greet clients in a friendly and professional manner, ensuring a positive first impression of the company, and always being a strong representative of the Pedder brand.
- Have a full understanding of the property database and software, providing team support as required. Ensure all information stored within the system is accurate and relevant.
- Input and update property information displayed on any web portals (for example Rightmove).
- Ensure all pre-marketing documentation is returned and compliant with Pedder Best Practice procedures, Statutory Legislation and GDPR Regulations.
- Ensure you have full knowledge of any Anti-Money Laundering (AML) software/systems, and that anti-money laundering best practice is followed at all times.
- Provide system support for any AML software to your colleagues as required.
- To be fully conversant with the complete referencing procedure and all documentation required to action a tenancy.
- Maintain office diary management.
- Maintain stock levels and exercise cost control when re-ordering stationery.
- Responsibility and accountability (alongside Branch Managers) to ensure offices are immaculate and tidy, have an organised display area, are well presented with updated window displays, and that any maintenance or issues are reported promptly to the Property Management department or HR.
- Work alongside HR to ensure the branches are compliant with Health and Safety and that regular checks are carried out.

**The above is an outline of the main duties of a support administrator. You will have gradual exposure to some front office processes, including property viewings, until you are able to transition into the role of a Sales or Lettings Consultant full-time.**

**Hours and Location**:
Our Administrators work across the company to provide support to the branch managers, and sales and lettings team. You will be allocated two offices which you will provide regular support to, however may provide support to other offices during periods of holiday or absence. Your office locations may change during the course of your employment and will be determined by business levels/t